Reservation Manager

**Hạn nộp**: 15/12/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Thành Phố Nha Trang - Khánh Hòa
Giờ làm việc
Giờ hành chính
Loại hình
Resort/ Khu Du lịch Công ty Du lịch, lữ hành, phòng vé
Ngành nghề
Tiền sảnh
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
21/11/2024 17:33
MÔ TẢ CÔNG VIỆC
- Know the type of rooms available as well as their location and layout.
- Know the selling status, rates and benefits of all package plans.
- Know the credit policy of the hotel and how to code each reservation.
- Determines room rates based on the selling tactics of the resort.
- Prepares letter of booking confirmation.
- Handle cancellations and modifications and promptly relays this information to the hotels/ resorts.
- Handle strictly all report “No answer”/ “Not confirm” to take action accordingly.
- Handle group/ bookings whenever flight delays/ cancels/ sold over flight tickets
- Handle Crew, Fam Trip, Vip bookings.
- Handle advance deposits on the reservation.
- Helps develop room revenue and occupancy forecasts.
- In charge key account hotels (Novotels Phu Quoc/ Vinpearl Phu Quoc - 2 hotels)
- Prepares expected arrival list for hotels/ resorts.
- Have a full knowledge about the product of hotel, all service & activities.
- Assists in preregistration activities when appropriate.
- Monitors advances deposit requirements.
- Handle daily correspondence. Respond to inquire and makes reservation as needed.
- Make sure those files are kept up to date.
- Maintains a clean and neat appearance work area at all times.
- Promotes goodwill by being courteous, friendly and helpful to guests, mangers and colleagues.
- Getting information about areas of interest in order to target more guests in particular seasons.
- Ensure all complaints are reported and followed up on promptly.
- Fully know how to use, manage booking and service on the Samo System.
- Keep up with changes in the market and adapt strategies accordingly.
- Maintain a high profile with guests, agents and neighbors and maintain a good customer relationship/ company partners (hotels/ resorts)
- Develop and maintain effective channels of communication throughout the Department.
- Assign responsibilities to subordinates and check their performance periodically.
- Monitor recruitment to ensure the highest possible standards are maintained.
- Ensure sufficient staffing levels are maintained within agreed budgetary guidelines.
- Promote a high level of performance and motivation amongst Reservations staff and carry out regular performance appraisals.
- Ensure all staff are aware of and adhere to the Company policy and procedures, rules and regulations and are familiar.
- Attend HOD meetings to discuss operational matters and strategic developments.
- Brief direct reports on all relevant issues within the Company to ensure the efficient operation of your department.
- Liaise with the press, KOL, travel agents and assist with familiarization visits.
- Ensure all relevant reports are submitted to the relevant persons on a daily, weekly and monthly basis.
- Ensure all guest and staff incident reports are submitted.
- Be accountable for ensuring all staff administration is accurate and promptly completed (i.e. schedules, holidays and sickness)
- Ensure adequate administrative record keeping and cash control procedures are implemented and maintained.
- Ensure standards are met and maintained with the use of checklists.
- Ensure adequate learning is undertaken recorded, monitored and reported on.
- Develop departmental trainers and assign training responsibilities.
- Identify training needs and plan training programs accordingly and conduct training sessions to ensure employees have the necessary skills to perform their duties.
- Ensure high standards of cleanliness in the department.
- Have a complete understanding of and adhere to the Company’s employee rules and regulations and ensure that your staff does the same.
- Have a complete understanding of and adhere to the Company’s policy relating to fire, hygiene, health and safety and ensure that your staff does the same.
- Assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
- Ensure that all employees provide a courteous and professional service at all times.
- Carry out any other reasonable duties and responsibilities as assigned.
- Cooperate and assist in coordinating emergency operations with management.

QUYỀN LỢI ĐƯỢC HƯỞNG
Working in professional and international environment.
Competitive income and benefit.
Teamwork and motivation and friendly spirit
YÊU CẦU CÔNG VIỆC
Good knowledge and experience of reservation.
Minimum of three years work experience in similar position at 4* or 5* hotels, resorts/ travel.
University graduate/ Hotel Management Dipl