Bd ux Researcher

5 days ago


Ho Chi Minh City, Vietnam Bosch Group Full time

Company Description
- The Bosch Group is a leading global supplier of technology and services. It employs roughly 394,500 associates worldwide (as of December 31, 2020). According to preliminary figures, the company generated sales of 71.6 billion euros in 2020. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology._
- The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. If its sales and service partners are included, then Bosch is represented in roughly 126 locations. This worldwide development, manufacturing, and sales network is the foundation for further growth._
- BGSV - Bosch Global Software Technologies Company Limited (Previous name: RBVH - Robert Bosch Engineering and Business Solutions Vietnam Company Limited) is 100% owned subsidiary of Robert Bosch GmbH._
- BGSV has started its operations from 19th October, 2010 at E-Town2 in HCMC. This engineering development center will be engaged in developing embedded systems and software, mechanical design and simulation, and will provide IT (SAP Consulting, JAVA Development.) and Business Services (Finance and accounting, Economics, Purchasing, Logistics, Translations Japanese-English-Japanese, Information Security ) solutions to the Bosch group of companies globally._

**Job Description**:

- Define user research scope, objectives, and methods
- Create research plans (time, definition of user groups, methods, activities, data storage)
- Organize and conduct qualitative and/or quantitative research and user tests in various locations (incl. remote)
- Analyze and evaluate research data; synthesize (e.g., create Top Findings, Opportunity Areas, Design Principles)
- Transfer user requirements to products and services and define user requirements for hand-over to designer/developer
- Support in the ideation and prototyping phase with research findings
- Prepare, conduct, and evaluate workshops (e.g., Question Zero, stakeholder mapping, customer journey mapping, requirements collection, ideation)
- Identify problem areas through key performance indicators and propose changes and improvements to the service experience
- Collaborate closely with different disciplines (e.g., interaction designers, software developers, product managers) and domain experts (e.g., manufacturing, legal, automotive) in an international context
- Contribute to strengthen the design thinking culture within the Bosch IT environment (e.g., participate in UX Open Hour, teach in PEP Training, UX Design Camps, communicate, create blog posts and awareness sessions)

**Qualifications**:

- Deep understanding of User research methods & tools
- Qualitative data analysis & convert insights into consumable format (requirements, user stories, use cases etc. for further developments)
- Analytical and conceptual skills, including critical thinking and insights into solution directions
- Deep understanding of building service experience
- Very good critical thinking skills (ask what does/does not make sense)
- Ability to listen, observe/investigate (incl. "reading between the lines" the unspoken feelings/emotions of users), prioritize insights, drive the research activity independently, handle findings objectively (being unbiased), quickly deep dive in topics where you are not an expert incl. secondary research/self-immersion
- Ability to make use of available (software) tools for remote research activities/workshops and select appropriate methods and techniques depending on specific cases +Plus points:

- Basic knowledge of SAP technology, understanding SAP processes and flow charts, and/or experience in collaboration with SAP developers.
- Languages: High level English language proficiency required; proficiency in German
- ** Education**:

- Diploma or Bachelor’s/Master’s degree in Psychology, Sociology, Cultural anthropology, Service Design or a comparable field of study, ideally with empirical user research and service design as the main focus.
- ** Experience and Know How**:

- At least **3+ years** of working experience in IT development products or Services design in research institute or UX department of a company.
- Deep understanding of user research methods & tools and qualitative and quantitative data analysis.
- Ability to transfer user requirements to products and services and define user requirements for hand-over to designer and developer.
- Proficiency in a variety of user research and testing methods, as well as conducting workshops.


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