Sales Quality Review Manager
5 months ago
-Job Advert Details
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
We are currently seeking a high calibre professional to join our team as an Sales Quality Review Manager.
Job Purpose:
- Improving and maintaining a high quality of sales
- Ensuring full sales compliance to internal and/or regulatory requirements
- Upholding all categories of QA results above the threshold
- Carrying out other tasks assigned by Line Manager to support the sales team.
- Improve sales quality standard
- Collect feedback and provide reinforcement to achieve high sales quality
- Treat customer fairly with integrity
- Proactively driving initiatives to improve the quality assurance results
- Reviewing and recommending to improve the relevant process
- Maintaining HSBC internal control standards, implementing and observing Group Compliance Policy, and maintaining awareness of operational risk to minimize the likelihood of it occurring.
- Complete tasks and fulfill responsibilities as outlined in CDD LoBP, AML Policy; Sanctions Policy and always stay vigilant to identify and report warning signs to detect, deter and protect customers and the bank from fraud and financial crimes..
Qualifications
Certifications, Qualifications & Experience:
- Job holder should have economic/banking/financial education background
- Job holder should have working exposure on insurance/auditing/bancasurance field
- Sales experience with valid Insurance & Investment licenses is preferred
- Ability to train sales representatives.
You’ll achieve more when you join HSBC.
Issued by The Hongkong and Shanghai Banking Corporation Limited
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