IT Helpdesk Engineer

2 weeks ago

Ho Chi Minh City, Vietnam Orient Software Full time

**Attractive benefits**:
We are expanding bussiness and people to meet our clients' demands. You are warmly welcomed to join our team, where you got attractive benefits to support your daily performance.
OUR BENEFITS

**You’ll have a rewarding career**:
We believe success should be rewarded and we believe there is always room to grow.

When you join Orient, you begin a career path that can take you to amazing places. You’ll work with cutting-edge technology and use the most advanced methodologies. You’ll become a highly-skilled, highly-experienced professional.

And you’ll always find new and challenging opportunities at Orient.

**You’ll work with great people**:
We believe in the power of teamwork and we believe together all things are possible.

At Orient, your teammates will be smart, experienced, and kind. They’ll be world-class engineers, expert testers, and brilliant developers. They’ll help you learn new skills, and they’ll support you when you need help.

Your clients will be diverse and interesting — you’ll work with many foreign clients on long-lasting projects. You’ll have a chance to build strong relationships and positive references.

**You’ll have fun**:
We believe happy people do the best work and we believe happy people are free people.

You’re free to be yourself at Orient. We don’t expect you to fit a certain mold, or to have a certain background. We want free-thinkers and dreamers people who believe they can change the world.

**Responsibilities**:

- Provide technical assistance and support users in queries and issues related to computer systems, software, hardware, and networking.
- Set up the necessary computers & IT devices and ensure they always function well as expected.
- Resolve issues including troubleshooting hardware, software, and networking issues.
- Support team members in tasks related to IT department and its management.
- Maintain computer systems and act as support if any system goes down.
- Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.).
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with onboarding of new users.
- Keep inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC software.
- Report to your direct manager as required.

**Requirements**:

- College or University degree in IT related field.
- At least 1 year of experience.
- Good knowledge of Local-Area-Networking, Wide-Area-Networking, Virtual Private Network, Firewall, Anti-Virus solution.
- Familiar with hardware troubleshooting, repairing and maintaining server, PC, networking equipment, other IT related equipment’s (telecom, mobile...).
- Ability to learn new technologies/knowledge.
- Teamwork oriented and willing to work under pressure.
- Strictly follow IT processes.
- Ability to work with basic shell scripts/programming languages to improve the efficiency of the IT processes/systems.
- Have Certificates: MCSA, MCSE, LPI, CCNA is highly preferred.
- Be able to communicate in English.
- Proactive, friendly, and high responsibility.

**Monthly Salary and Benefits**:

- **Attractive salary based on your performance.**:

- **Annual 13th month salary.**:

- **Dedication bonus goes up to 40% monthly salary.**:

- **Project bonus will be paid twice a year.**:

- Premium healthcare insurance, Annual health checks up.
- Breakfast are available at office in early morning and snack in late afternoon.
- Team building allowance.
- Annual Company team building trip.
- Clubs (Football, Badminton, Swimming, Chess, Music band).
- Exclusive training programs for all staff in technical, soft skills and process.
- English class.
- Technical clubs.
- Marriage allowance, having newborn baby allowance, bereavement allowance.

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