
Agent/ Lead
4 weeks ago
**Company Description**
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.
Expeditors Ho Chi Minh City is recruiting **Agent/ Lead - Order Management **as below:
- Ensure smooth and timely shipment process flow
- Ensure all customers requirements are followed as per the Standard Operations Process (SOP)
- Ensure accurate and timely data entry into our operating system
- Monitor shipment reports to ensure total customer satisfaction
- Support the Supervisor in the following areas:_
- Allocating workloads, monitoring workboard to ensure internal KPI’s are met e.g. timely data entry
- Build and maintaining strong relationships with customers
- Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
- Assist in retention calls and complete customer reviews with your regular customers to document in the company system
- Monitor invoicing and other company's report where needed.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
- Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )
- Be continuously open and positive to implementing new system changes and enhancements with your team
**Qualifications**
- Graduated student from University/ College or equivalent combination of education and experience.
- Understanding of Ocean/ Order Management shipment handling process is a plus.
- Pro-active, strong organizational skills.
- Good computer skills (Excel, Word, PowerPoint).
- Fluent in English.
- Willing to put extra hours, as required.
- Well-organized, innovative, self-motivated.
- Able to work in the team, under high pressure and tight deadline.
**Additional Information** Our working conditions**
Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.
We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.
**Behaviours**:
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
**Package: Expeditors offers excellent benefits**
- Annual Leave
- Health Plan: Medical Package
- Accident Insurance
- Social, Health and Unemployment Insurance
- Mobile phone allowance, company car, Grab account,
- Training and Personnel Development Program
All your information will be kept confidential according to Company guidelines.
-
Agent/lead Agent
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam Expeditors Full time**Company Description** Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond...
-
Agent/ Lead Agent
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam Expeditors Full time**Company Description** Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond...
-
Agent/ Lead
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam Expeditors Full time**Company Description** Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond...
-
Reservation Agent
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam Pullman Saigon Centre Full time**Hạn nộp**: 30/12/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 1 - TP HCM Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Tiền sảnh Vị trí Nhân viên Cập nhật 13/12/2024 10:53 MÔ TẢ CÔNG...
-
Call Center Sales Agent
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam SummitNext Technologies Sdn Bhd Full time**Job description**: Company Description Summit Next is a Malaysia-based Business Process Management (BPM) company that provides multi-lingual customer service and tele-sales support to customers globally. We specialize in providing cost-effective solutions, especially to small/mid-size organizations. Our differentiation is that our customers can start with...
-
Proposition Development, Senior Lead
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam AIA Full timeFIND YOUR 'BETTER' AT AIA - We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._ - We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can...
-
Customer Support Team Lead
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam Judge.me Full timeJudge.me **Role: Customer Support Team Lead** **Location**: Ho Chi Minh City, D.3 **Salary Bracket**:$1200 - 1800 / month For a decade, we've been on a mission to fix one of commerce's fundamental challenges: trust. In a world where distance and digital interfaces separate buyers and sellers, we're building the bridge of confidence that enables global...
-
Partner Support Agent, Sea
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam Distribusion Technologies GmbH Full timeWe are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest growing startups in travel, backed by leading venture capital investors including TQ Ventures, Lightrock, Creandum, and Northzone, and are headquartered in Berlin, Germany. Following our recent $80m Series C funding,...
-
Partner Support Agent, Vietnam
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam Distribusion Technologies GmbH Full timeWe are shaping the future of travel and building the largest global network of transport providers and retailers. Having grown 10x in the past year, we are one of the fastest-growing startups in travel. Backed by three leading VCs (Creandum, Northzone, and Lightrock), we are ready to push beyond following our recent €30 m Series B. Distribusion is quickly...
-
Lead Product Owner
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam Got It Full time**Got It**: Got It is the original mobile e-voucher management platform in Vietnam - Company type - IT Product - Company industry - Software Products and Web Services - Company size - 151-300 employees - Country - Vietnam - Working days - Monday - Friday - Overtime policy - No OT - 102 Nguyễn Đình Chính, Phường 15, Quận Phú Nhuận, TP. HCM,...
-
Core Agent Development Manager
4 weeks ago
Ho Chi Minh City, Vietnam Prudential plc Full timePrudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...
-
Genai Lead
6 days ago
Thành phố Hồ Chí Minh, Vietnam VietData.AI Full time**VietData.AI**: Tinh hoa từ dữ liệu - Người Việt làm chủ dữ liệu Việt - Company type - IT Product - Company industry - AI, Blockchain and Deep Tech Services - Company size - 1-50 employees - Country - Vietnam - Working days - Monday - Friday - Overtime policy - No OT - At office - Skills: - AI Python Machine Learning **Job...
-
P&C Director, Business Partner
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam Suntory Oceania Full time**Requisition ID**:8621 Who we areSuntory is a global leader in consumer-packaged goods, renowned for producing and distributing a uniquely diverse portfolio of beverages, premium spirits, beer, wine, and wellness products throughout the world. With a history dating back to 1899, we are driven by a profound purpose: to inspire the brilliance of life, by...
-
Customer Service Agent
6 days ago
Ho Chi Minh City, Vietnam JLL Full timeJLL supports the Whole You, personally and professionally. JOB SCOPE Customer Service Agent will be responsible for all day to day operation of the Front Desk area as well as the Lobby area. Customer Service Agent is the communication bridge between Residents and the Property Management. RESPONSIBILITIES Receive and transfer telephone calls from outside...
-
Student Recruitment Manager
16 hours ago
Thành phố Hồ Chí Minh, Vietnam Navitas Full time**Student Recruitment Manager - **Griffith College** **About the role** The Student Recruitment Manager plays a significant role in driving recruitment growth and achieving student recruitment targets in their region on behalf of Griffith College - working closely with colleagues based in Australia and in-market including the Regional Management team. This...
-
Partner Sales Manager
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam Study Group Full time**Contract Type**: Full-time, contractual role for 2 years **Location**:Ho Chi Minh - Vietnam This position is an account management role managing a portfolio of partner agents. The key deliverable is to build and maintain relationships with the agents to position Study Group’s North American Portfolio as the provider of choice of Higher Education...
-
Freight Forwarding Manager, Vietnam
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Experience Team Leader
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam Diag Full time**JOB DESCRIPTIONS**: Team leader will be directly responsible for tasks including (but not limited to): - Overseeing the day-to-day operations of our teams. - Performing quality monitoring as required to improve overall service quality. - Training agent on soft skills, call handling, ticket handling, and communication skills. - Training new joiners....
-
Operations Team Leader
2 days ago
Thành phố Hồ Chí Minh, Vietnam Chi Nhánh Công Ty TNHH transcosmos Việt Nam Tại Thành Phố Hồ Chí Minh Full time**Mô tả công việc**: (Mức lương: 12 - 15 triệu VNĐ) - Use performance data to coach and improve the agents. - Listen and review types of interactions performed by the agents for improvement purposes. - Validate any information requires to be sent to customer for accuracy and comprehensiveness purposes. - Handle escalated transactions from...
-
Security Sme
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam TMA Solutions Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Products under coverage: - VoIP Class 4 & Class 5 SoftSwitch & Converged Gateway: - Call Agent - Application Server (SIP) - Converged Gateway - SBC - IMS - Web app & Desktop app related to VoIP system - Cloud based VoIP system - Layer 2 & 3 Packet TSN Switch - To work with customer for analyzing...