Customer Solutions Senior Specialist

7 months ago

Ho Chi Minh City, Vietnam Prudential plc Full time

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.
- Assist partners (General Agency, Bancassurance, Bank partners & The Gallerie) in conducting daily business activities, measuring business efficiency, and providing business solutions.
- Hỗ trợ các đối tác_
- kinh doanh_
- (_
- Văn phòng Tổng Đại lý của Prudential_
- ,_
- Bancassurance, Bank partner & The Gallerie) thực hiện các hoạt động kinh doanh hàng ngày, đo lường hiệu quả kinh doanh và cung cấp các giải pháp _
- dành cho Khách hàng_
- ._
- Detect customer service issues, determine the cause of the problems and select the best solution to solve problem.
- Phát hiện_
- , phân tích và xác định _
- các vấn đề_
- và nguyên nhân cốt lõi_
- về dịch vụ _
- Khách hàng nhằm đưa ra các giải pháp tốt nhất cho trải nghiệm Khách hàng_
- ,_
- Work with the Customer Service/ relevant departments to ensure successful deployment of the solutions.
- Làm việc với _
- bộ phận _
- Dịch vụ Khách hàng / các bộ phận liên quan để đảm bảo triển _
- kh_
- ai thành công các giải pháp._
- Responsible for customer retention activities under management zone to achieve the business goals, including: premium collection, conservation, policy maturity, and management of orphaned customers.
- Chịu trách nhiệm chính thúc đẩy các_
- các hoạt động duy trì Khách hàng trong _
- kh_
- u vực quản lý để đạt được các mục tiêu kinh doanh, bao gồm: thu phí bảo hiểm,_
- các hoạt động cứu hủy,_
- giữ gìn Khách hàng_
- , _
- khai thác H_
- ợp đồng _
- đáo hạn _
- và quản lý _
- K_
- hách hàng mồ côi_
- ._
- Monitor the implementation of Customer Retention Strategy through all relevant partners: General Agency, Bancassurance, Bank partners & The Gallerie in the province / city under management.
- Giám sát việc thực hiện Chiến lược giữ chân Khách hàng thông qua tất cả các đối tác liên quan: Bancassurance, đối tác Ngân hàng & The Gallerie_
- , _
- Văn phòng Tổng Đại lý của Prudential_
- trên địa bàn tỉnh / thành phố quản lý._
- Lead the coordination process for Customer Care’s campaigns/initiatives in the management zone.
- Chủ trì _
- việc phối hợp thực hiện các chiến dịch/ hoạt động chăm sóc Khách hàng_
- trong Kh_
- u_
- vực quản lý._
- Regularly visit General Agency/ The Gallerie/ Pruventure Offices to provide timely solutions/advices in terms of customer service activities including frequent training and guidance for Pru planners/ Business Development Managers to ensure delivery of services excellence under PVA standards, including one door services and customer service recovery.
- Thường xuyên ghé thăm_
- Văn phòng Tổng Đại lý của Prudential_
- /_
- Văn phòng Gallerie / Pruventure để cung cấp các giải pháp / lời _
- kh_
- uyên kịp thời về các hoạt động dịch vụ Khách hàng, bao gồm đào tạo và hướng dẫn thường xuyên cho các nhà lập kế hoạch / Giám đốc phát triển kinh doanh của Pru để đảm bảo cung cấp các dịch vụ xuất sắc theo tiêu chuẩn PVA, bao gồm dịch vụ một cửa và phục hồi dịch vụ Khách hàn_
- g._
- Act as the main contact point between business partners (Bancassurance, Bank partners & The Gallerie) and CS, regarding all Customer Service issues as well as other supporting tasks.
- Đóng vai trò là đầu mối liên hệ chính giữa các bộ phận khác (_
- Bancassurance, Bank partner & The Gallerie) với CS, liên quan đến tất cả các vấn đề về Dịch vụ Khách hàng cũng như các nhiệm vụ hỗ trợ khác._
- Coordinate with other departments to ensure the implementation of all projects, action plans related to Customer Experience and Customer Retention strategies under Customer Service Department on schedule.
- Phối hợp với các bộ phận khác để đảm bảo thực hiện mọi dự án_
- , kế hoạch hành động _
- liên quan đến trải nghiệm Khách hàng và chiến lược Giữ gìn Khách hàng _
- thuộc Phòng CSKH theo đúng tiến độ._
- Lead service recovery and complaint handling activities at frontline. Coordinate with GAD, Bank Partner and other departments and local authorities to assist in handling complaints, incidents / conflicts... occurring at GA/Bank.
- Chịu trách nhiệm và _
- Phối hợp với G

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