Manager - Technical Service, Consumer, Performance

3 days ago


Ho Chi Minh City, Vietnam BASF Vietnam Co. Ltd. Full time

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

**O**bjecti**v**es of t**h**e **P**osi**t**ion**
- Provide technical service for polyurethane (PU) customers, including footwear, furniture, and appliances
- Lead Consumer PU Technical Service team in Vietnam.
- Set up, run and optimize PU technical facilities in Vietnam

**M**ain** Areas of Responsibilities and Key Activities**

**Technical Service**:

- Provide professional PU technical service to customers in Vietnam.
- Understand customer needs and provide right PU solutions, evaluation, trials and trouble shootings.
- Cooperate with other BASF Technical Development, R&D team to evaluate and optimize the formulation and processing to meet customers’ requirements.
- Coordinate with business team for customer engagement, including innovation, new solution promotion, workshop.
- Collect, summarize and update technical trends, competitor activities.
- Keep professional documentation and regular exchange with regional Technical Service, Technical Development on technical activities and trials.
- Provide technical support related to formulation transfer for Vietnam business.

**Leadership and Expertise**:

- Manage and optimize Technical Service team’s scopes of work for the best support to PU business development in Vietnam.
- Lead and coach Technical Service team members.

**Laboratory and Testing**:

- Set up and manage PU facilities in Vietnam.
- Organize laboratory operation as per Vietnam regulations and BASF policy and requirements.
- Conduct testing and provide training to PU Technical Service team in Vietnam.

**Safety & Company policies**:

- Ensure all activities are carried out in compliance with Vietnam regulations and BASF policy and requirements.
- Comply with customers’ site regulations for safety at workplace.

**Job Requirements**
- Degree in Chemistry or Chemical Engineering
- Solid Knowledge and experience on chemicals analysis / lab operation and technical trouble shooting.
- Fluent English and Vietnamese
- Good computer skills (MS. Office).
- Competencies required: Drive Innovation, Demonstrate Customer Focus, Communicate Effectively, and Collaborate for Achievement.



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