Global Experience Coordinator

3 weeks ago


Ho Chi Minh City, Vietnam RMIT University Full time

Overview:
About RMIT Vietnam

RMIT is a global university of technology, design, and enterprise. We’re global in footprint and even more importantly, we’re global in mindset. We’re committed to making a positive impact wherever we go. The wider our reach, the deeper our connections, the greater our impact.

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University with 700 staff and 7,000 students, in three locations, and recently awarded one of the Best Companies to work for in Asia 2020. From a media perspective RMIT Vietnam enjoys a 40% share of voice in the sector. It brings a world-class education and globalised study environment to the heart of Asia, offering programs in business, technology, communication, design, fashion, and English language. It boasts an impressive range of extra-curricular activities that encourage students to innovate and network globally.

Degrees are awarded by RMIT in Australia and taught in English, enabling Vietnamese students (and visiting international students) the opportunity to receive an international education without having to leave home.

The Role

As the Global Experience Coordinator, you will coordinate all aspects of RMIT Global Experience programs delivered in Vietnam, focusing on the Global Leadership events. These programs are designed to inspire our commitment to equip all student with the cultural intelligence required to tackle the global challenges of the 21st century delivered overseas on campus, on country and online. This will be achieved through providing efficient and effective day-to-day administrative coordination.

The position provides general advice and maintains relationships with key stakeholders, including students, external and internal stakeholders across RMIT Vietnam and Melbourne, escalating more complex enquiries as required.

The position is required to coordinate global exchange programs with the promotion, admission, preparation and completion of our global experience programs and events. The incumbent will also provide broad administrative support for the office and events.

The role works closely with colleagues across RMIT Vietnam and Melbourne with key external partners to ensure the delivery of world-class programming.

Your Responsibilities- Contribute to the development and delivery of the Global Leadership Programs at RMIT Vietnam, specifically focusing on providing services and administrative support, including budget, contracts, and payments management.- Coordinate RMIT Global Leadership events at both RMIT Vietnam campuses and in the region through events management, programs promotion, and marketing and logístical coordination for participants.- Develop promotional material appropriate to different media and channels to promote the Global Experience programs at RMIT.- Ensure the maintenance and development of systems and processes that support a quality experience for local and international students engaged in global experiences- Ensure the delivery and improvement of quality and timely service for the global experience student lifecycle.- Provide timely and effective reports and advice on progress of assigned global experience programs.- Demonstrate high standards of customer care at all stages of the global experience programs. Coordinate a client focussed service in providing basic information and assistance to clients, including screening initial queries from students and parents (via telephone and in person) and provide guidance for global experience programs.- Collaborate with relevant RMIT teams in Vietnam and Australia to streamline communications to participating students and partner organisations.- Undertake any other duties that may be required.

Skills and Experience- Bachelor’s degree in a relevant discipline.- Minimum of 2 years’ experience in an educational setting working in Marketing- Demonstrated excellent interpersonal verbal and written communication skills (Vietnamese and English)- Demonstrated experience coordinating promotion campaigns and events for students- Strong customer service approach.- Experience in end-to-end delivery of high-quality events.- Proven ability to provide accurate and accessible reports- Experience in developing and delivering presentations to diverse audiences- Demonstrated ability to work co-operatively as a member of a team and to work with minimum supervision.- Experience with aspects of project coordination, with an emphasis on effective planning and time management-
- Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence - Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility)

Culture

Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for


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