Customer Care
2 days ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
1. Call Center Operation
- Manage case management process through SFDC and related initiatives for Call Center
- Coordinate with related departments to solve case on time and fulfill customers’requests/enquiries
- Keep regularly the network relationship with internal and external customers.
2. Process rebate/discount for assigned customers
- Well understand price/rebate scheme offer to customers, and process rebate/ promotion programs into SAP system as process strictly
- Ensure accrual booking & payment incentive to customer timely & accuracy
- Prepare payment document, customer statement report for send out to customers.
- Ensure tracking file for Off-invoice rebate is updated accuracy & timely
- Coordinate with internal functions for solve cases related to incentive/rebate payment raised by customer.
3. Internal reports:
- Incentive accrual/ payment report monthly & YTD correctly & timely for net sales reflect the correct result
- Maintain compliance in incentive payment with system process, audit, and tax regulation
- Other reports as assigned
- Summarize case report monthly and highlight important/ urgent issue to upper levels & related teams
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Du lịch nước ngoài
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Phụ cấp thâm niên
- Nghỉ phép năm
- CLB thể thao
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
1. Educational Qualifications
- University degree (Business administration with tax overview knowledge, SAP is a plus)
- MS Office: Excel Intermediate skill
- English: Intermediate level
2. Relevant Experience
- Has at least 1year experience in a similar field
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Trung cấp - Nghề
Không yêu cầu
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