Care Navigator

5 months ago

Ho Chi Minh City, Vietnam Carrot Fertility Full time

**About Carrot**:
Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives. With Carrot, you can pursue your possible.

**The Role**:
We believe that everyone deserves access to accessible, inclusive, and high-quality fertility and family-forming care. As a Care Navigator, you will own a member's experience from their first interaction with Carrot through every stage of navigating and accomplishing their family-forming goals.

**Our Care Navigators**:

- Serve as a primary point of contact for our members and their families offering guidance and support throughout their fertility and family forming journey
- Assist members in understanding their options and available resources ensuring they are well-informed to make informed decisions about their journeys
- Engage with Carrot members via Zendesk support tickets, phone calls, SMS, reimbursement processing, and other business channels as needed
- Assist members in navigating administrative processes such as insurance claims, accessing financial assistance and connecting with clinics
- Provide emotional support to members and their families, ensuring their concerns are heard and addressed
- Contribute to product development based on the insights gathered from member interactions
- Engage in a culture that values tracking, measurement, and analytics; learn new tools as needed to help deliver insights from your member interactions back to your colleagues on the product team
- Support Customer Success to help provide members and clients with a positive launch experience
- Stay current with relevant healthcare policies, regulations, and best practices to provide accurate and up-to-date information to members
- Participate in continuous education and professional development to enhance skills and knowledge in member navigation and fertility healthcare management

**Minimum Qualifications**:

- 1-3 years of experience working in a direct customer
- or client-facing role
- Superior communication skills, both written and verbal
- Detail oriented with strong organizational skills
- Ability to empathetically support a diverse member population through all paths to parenthood
- Willingness to be flexible, multi-task and troubleshoot problems
- Fluency in written and spoken English

**Preferred Qualifications**:

- Experience working at a fast-growing tech company or digital health company
- Experience with Zendesk or similar CRM platforms
- Past experience in the family-forming space: fertility care, adoption, donor assisted reproduction, and/ or gestational carrier arrangements
- Multilingual skills a plus

**Compensation**:
Carrot is committed to providing a competitive and holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, short
- and long-term incentives, parental leave, family-forming resources, and a competitive compensation package. Actual compensation is commensurate with experience and confirmed job-related skills.

**Why Carrot?**

Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, CNBC's 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more.

  • Customer Care Associate

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam Việc Ơi Japan Client Full time

    **Giới thiệu**: Công ty VIỆC ƠI là công ty Tuyển dụng nhân sự thứ ba với 100% vốn của NHẬT BẢN với môi trường trẻ năng động, dễ thương và vô cùng thân thiện. Đây là nơi sẽ giúp bạn biết thêm nhiều kiến thức về nhân sự cũng như nâng cao các kỹ năng mềm của bản thân. - Job...

  • [hcm] Japanese and English Customer Care Associate

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam Việc Ơi Japan Client Full time

    **Giới thiệu**: Công ty VIỆC ƠI là công ty Tuyển dụng nhân sự thứ ba với 100% vốn của NHẬT BẢN với môi trường trẻ năng động, dễ thương và vô cùng thân thiện. Đây là nơi sẽ giúp bạn biết thêm nhiều kiến thức về nhân sự cũng như nâng cao các kỹ năng mềm của bản thân. - Job...

  • Sea - Consultant - Healthcare Practice

    6 months ago

    Ho Chi Minh City, Vietnam Boston Consulting Group Full time

    **Who We Are**: Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all...

  • Mobile Developer

    5 months ago

    Ho Chi Minh City, Vietnam Trustify Technology Full time

    Trustify Technology *** - 40/4 Lam Sơn, Phường 2, Tan Binh, Ho Chi Minh- Hybrid- Posted 14 hours ago- Skills: - Android English Kotlin **Job description**: **A. Software Development** - Build the appearance and user-interface of digital platforms, ensuring a seamless digital interface from a customer’s point of view. - Be responsible for the...

  • Senior Ui/ux Designer

    5 months ago

    Ho Chi Minh City, Vietnam CÔNG TY CỔ PHẦN ĐẦU TƯ NGHIÊN CỨU PHÁT TRIỂN CÔNG NGHỆ CAO NAMI CORP Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Creating user-centered designs by understanding business requirements, and user feedback. - Creating user flows, wireframes, prototypes, and mockups. - Translating requirements into style guides, design systems, design patterns, and attractive user interfaces. - Designing UI elements such as input...

  • Consultant, Healthcare Practice

    6 months ago

    Ho Chi Minh City, Vietnam Boston Consulting Group Full time

    **Locations**: Singapore | Malaysia | Philippines | Vietnam | Thailand | Indonesia Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total...

  • Plm Specialist

    5 months ago

    Ho Chi Minh City, Vietnam On AG Full time

    **In short**: **Your Mission**: - Configure the Centric PLM system to optimize the footwear creation workflow from product data attributes to technical development requirements. - Collaborate with external consultants to ensure the system stability, data integrity and effective integration with other platforms. - Identify system bottlenecks and...

  • System Specialist

    6 months ago

    Ho Chi Minh City, Vietnam On AG Full time

    **In short**: This is your opportunity to become part of the worlds’ fastest growing sports company. We are excited to offer this role to a driven team player with exceptional problem-solving skills and the mindset to locally support and improve various tools the team is utilizing. You will work in an environment where we make ideas happen fast as you take...

  • Health Representatives

    5 months ago

    Ho Chi Minh City, Vietnam Pfizer Full time

    The Pfizer Health Representative will be the central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a new & promoted medicines and innovative digital service that will...

  • Senior Health Representative

    5 months ago

    Ho Chi Minh City, Vietnam Pfizer Full time

    Product: Oncology field in Ho Chi Minh - The Health Representative will be the central contact in connecting customers within their accounts to Steroid therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a new & promoted medicines...

  • Health Representative

    6 months ago

    Ho Chi Minh City, Vietnam Pfizer Full time

    Product: Carry All ( Anti-Infective/Anti-fungal/Internal Medicine) - Base in Thua Thien Hue **Job Description**: - The Health Representative will be the central contact in connecting customers within their accounts to AI/AF/IM therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health...

  • Health Representative

    6 months ago

    Ho Chi Minh City, Vietnam Pfizer Full time

    Product: IM ( Eliquis) - Base in Ho Chi Minh **Job Description**: - The Health Representative will be the central contact in connecting customers within their accounts to IM therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a...

  • Senior Health Representative

    5 months ago

    Ho Chi Minh City, Vietnam Pfizer Full time

    Product: Cardiology field in Ho Chi Minh city (Eliquis) Territories : Tam Anh, 115, Q2 Hosp, Gia Dinh Hosp, Cho Ray - The Senior Health Representative will be the central contact in connecting customers within their accounts to Oncology therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the...

  • Health Representative

    5 months ago

    Ho Chi Minh City, Vietnam Pfizer Full time

    Product: AI Injectable **Job Description**: - The Health Representative will be the central contact in connecting customers within their accounts to AI Injectable therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a new &...

  • Senior Health Representative

    5 months ago

    Ho Chi Minh City, Vietnam Pfizer Full time

    ROLE SUMMARY The Pfizer Health Representative will be the central contact in connecting customers within their accounts to oncology therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a new & promoted medicines and innovative...

  • Senior Health Representative

    5 months ago

    Ho Chi Minh City, Vietnam Pfizer Full time

    The Pfizer Health Representative will be the central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a new & promoted medicines and innovative digital service that will...

  • Sr. Health Representative for Pfizer's Products

    5 months ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Thương Mại Và Dược Phẩm Sang Full time

    **Mô tả công việc**: (Mức lương: 12 - 24 triệu VNĐ) Chi tiết **Job Description**: Product: Oncology field in Ho Chi Minh city (Ibrance, Anzatax, Campto, Aromasin) Territories : MUC, Thong Nhat, Gia Dinh, Binh Dan, Pham Ngoc Thach,.... The Senior Health Representative will be the central contact in connecting customers within their accounts...

  • Health Representative

    5 months ago

    Ho Chi Minh City, Vietnam Pfizer Full time

    ROLE SUMMARY The Pfizer Health Representative will be the central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a new & promoted medicines and innovative digital...

  • Health Representative

    5 months ago

    Ho Chi Minh City, Vietnam Pfizer Full time

    The Health Representative will be the central contact in connecting customers within their accounts to oncology therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a new & promoted medicines and innovative digital service that...

  • Health Representative

    5 months ago

    Ho Chi Minh City, Vietnam Pfizer Full time

    The Health Representative will be the central contact in connecting customers within their accounts to Cardiology therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a new & promoted medicines and innovative digital service that...