Customer Care Officer
2 days ago
**Mô tả công việc**:
(Mức lương: 8 - 10 triệu VNĐ)
- Grasp the correct details of the company’s product to answer the patient’s call accordingly
- Understand and execute the correct Customer service policies and procedures
- Processing orders and appointments of customers from end to end
- Responding promptly to customer inquiries
- Performing followup interactions with customers
- Acknowledging and resolving customer complaints
- Documenting customer interactions
- Meeting the requirements of KPI for customer experience and review
- Ensuring to collect reviews and suggestions from every patient visited
- Cooperating with other departments to develop the product that meets customer demand.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- International team (including Harvard grads and medical doctors) with English speaking environment
- Significant career growth potential at a friendly, fast-paced and impact-driven startup
- Training for professional growth in Customer Service and relevant
- Private health insurance and good healthcare access
- Dog-friendly office
- Uniform
- Birthday and Holidays party
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Good communication, interpersonal and customer engagement skills
- Excellent service mindset
- Flexible to work in 8-hour shifts (6 days/week)
- May need to work in nigh shifts, weekend and holidays
- Proven initiative and strong work ethics
- Excellent Vietnamese communication and good problem-solving skill
- Desire to build sales skills
- Intermediate-leveled or above English skill is preferred
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Quản Lý Sản Xuất,Vận Hành/Sản Xuất
Trung cấp - Nghề
Không yêu cầu
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