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Senior Customer Analytics

1 month ago

Ho Chi Minh City, Vietnam SHB Finance Full time

Nơi Làm Việc Hồ Chí Minh

Cấp Bậc Nhân viên

Hình Thức Nhân viên chính thức

Bằng Cấp Đại học

Kinh Nghiệm 3 - 5 Năm

Mức Lương Lương thỏa thuận

Ngành nghề Ngân hàng, Tài chính / Đầu tư, IT

Hạn Chót Nhận Hồ Sơ 28/06/2024

**Phúc Lợi**:

- Bảo hiểm
- Du Lịch
- Thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương

**Mô Tả Công Việc**:

- **_BI Development_**: Standardize & maintain regular data cleaning and data integrity programs for implementing, managing, and enhancing Products, Assessment and Customer performance reports system, provides actionable insights based on data to support for business decisions
- **_CRM & Customer Lifecycle Development_**: Plan, implement & test all CRM initiatives/campaigns/framework with BA, IT developers, as well as marketing, sales, product teams to encourage consumer engagement and retention.
- **_Stakeholder Management_**: Collaborate with cross-functional teams across the whole company on different projects, processes, products & communication implementation

**Yêu Cầu Công Việc**:
**_1. Degree_**_: _University graduates or above, preferably in disciplines such as IT, Banking, Economics, Computer Science, Statistics, Economics or other quantitative fields

**_2. Experience:_**
- At least 3 years of experience in Data analytics in CRM, Products, Commercial, Sales or other Business related areas
- Consumer finance, Retail Banking experience with a good perspective of consumer and products, processes, pricing, technologies, etc.
- Having experience in setting up process/framework, optimization; having worked as an IT BA is an advantage

**3. **_Language_**: Advanced level of English, can be proven by experience of working in international companies

**4. **_Professional skills:_**
- Understanding of Consumer Finance/Retail Banking Products and Processes.
- Understanding of MS Offices/Power BI/SQL and Principles of database management
- Understanding of Statistical techniques and concepts (regression, A/B testing, propensity score, etc.)
- Understanding of the general concept of Up-sell/Cross-sell business, CRM System, Growth and Monetization

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