Operations Manager
3 days ago
**RESPONSIBILITIES**
**Operations**
- Follow-up contracts with sub-contractors on all aspects of their services
- Be responsible for dealing with all sub-contractors of their goods/ service provided, good/ personnel replacement
- Deal with suppliers and ensure that services are performed in a professional and timely manner.
- Always ensure the proper performances by external contractors for all maintenance contracts with regards to equipment installation, services and repairs in the premises.
- Communicate with Engineering Department to ensure that proper supervision of maintenance of all common services including the air-conditioning system, fire equipment, swimming pool, electricity generators, security system and all other common services relating to the buildings.
- Implement policies and procedures under the guidance of the Property Management.
- Ensure that the day-to-day operations of all projects are efficiently managed.
- Ensure all service requests/ needs from residents are attended and responded in a timely manner.
- Assist the Property Managers (Projects) in organizing and arranging for any events, if required, such as Residents get-together, Christmas and Year End party etc.
- Carry on all jobs assigned by Property Manager (Project).
- Maintain a clean and orderly work area.
- Implement and up-dates new procedure when needed.
- Record and attend to all residents’ complaints, promptly and efficiently
- Act as property manager onsite when the property manager is on leave.
**Recruitment & Training**:
- Coordinate with human-resources department in recruitment staff in projects.
- Coordinate with Training Manager to organize training to staff in projects.
- Advise when the Property Managers in projects meet difficulties in works.
**SKILLS AND EXPERIENCE EXPECTATIONS**
- At least 3 years experience in Property Manager position;
- Strong interpersonal, negotiation and communication skills, for liaising with colleagues, customers;
- Proficient English (both speaking and writing) and computer skills
- Excellent organizational and time management skills with the ability to multi-task;
- Literacy, for writing reports and presentations;
- Ability to work effectively under pressure;
- Good teamwork, analytical and problem-solving skills
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