Program Manager

13 hours ago


Hanoi, Vietnam DHL Full time

**What makes DHL great?** Our People We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

**_Distinguished as No. 1 World’s Best Workplace by Great Place to Work and Fortune Magazine_**

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

**Start YOUR career with DHL today**

**Key Responsibilities**:

- Manage country GMNC projects (on behalf of the commercial owner), the performance of regional or global studies for GMNC Customers on a day-to-day basis in order to meet service performance targets. Be the prime contact between the GMNC Customer and the DHL commercial owner as well as the DHL “Supplier”.
- Organise regular performance review meetings and/or conference calls with GMNC Customers to review delivered performance metrics (KPIs), and wherever necessary initiate the development (and drive the implementation) of service improvement and/or cost reduction initiatives to meet or exceed the performance targets as agreed with the customer.
- Act as the single country / network point-of-contact for day-to-day operational issues for the GMNC customer.
- Identify, register and escalate service performance issues to the service providers in order to resolve these issues within the agreed timeframes.
- Measure (performance reporting) and manage the overall performance of all individual service providers for a particular regional/network Advantage customer against pre-agree performance metrics (KPIs).
- Initiate and manage the development and implementation of GMNC customer specific enhancements that improve the overall service performance and profitability of the solution for DHL
- Identify the gap analysis versus DHL capabilities, if applicable.
- Identify service enhancement and/or cost reduction opportunities

**Skills & Qualifications**:

- Communication skills (English), spoken and written
- Software skills (Project management)
- 3 years experience within a cross-functional / matrix type organisation.
- 2 years expert knowledge on how the DHL network (both core transport, same day transport as well as ELCs / SPCs) operate globally.
- Experience as a logistics operations or customer services manager with an intrinsic knowledge of DHL’s network operations and logistics operations.
- Basic knowledge of the principles of supply chain management. (desirable)
- Experience with the several systems and databases used within DHL and by its partners for performance measurement purposes. (desirable)
- Degree in Logistics/Technical/Engineering (preferable)

**Why DHL Express?**

DHL Express is the most international company in the world. A company that pioneered cross border express shipping in 1969 and now operates in more than 220 countries and territories worldwide.

We facilitate international trade, we support businesses to go global and we help ensure the world stays connected. In short, we connect people and improve lives and it’s our 100,000 strong team of International Specialists that make it happen.

We have a truly unique culture at DHL Express. And we’re proud to have been recognized by Great Place To Work and Fortune Magazine as the No. 1 World’s best workplace 2021

**Work Authorization**

**DHL Express USA will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.**
- 1 Huynh Tan Phat, Sai Dong B IZ, Thach Ban Ward, Long Bien District

**Hang, Nguyen Kim**

**Recruitment Team**
- DHL Express Vietnam
6 Thang Long, Ward 4, Tan Binh District
70000 Ho Chi Minh- 0283 9480508


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