Front Office Supervisor

23 hours ago


Ho Chi Minh City, Vietnam Khách Sạn Novotel Saigon Centre Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Reporting directly to the Duty Manager / Assistant Front Office Manager, the Front Office Supervisor is directly responsible for the day to day operations of the Front Desk whilst on duty. On a broader scale of Front Office Supervisor is to ensure that all of the hotel’s guests are greeted, assisted with a level of service and welcome in a genuine warm way at all times. - Having a positive attitude towards work, be self-disciplined and self-motivated, able to lead by example for all subordinates. - To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel. - To use your supervision skills effectively to encourage and motivate staff. - To monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention. - Establish good public relations with all guests. - Provide services and information to guests that are most accurate and up to date possible, and are delivered to the guests in the most meaningful way. - To ensure that financial and corporate targets are met or exceeded, for example, up-selling, completed Guest satisfaction surveys, Le Club signs up with first stays registered, etc. as outlined by management - To be responsible of the operation of Premier Lounge and rooms as assigned by Front Office Manager, ensure that the service quality and standards are maintained tu provide maximum guest satisfaction.

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Salary + Service Charge - Parking free - Hotel Meal - Hotel Uniform

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Opera system - Accorhotels experience is an advantage - Good communication and team work - Problem solving and follow up abilities

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Giám Sát Dịch Vụ,Hành chính Văn phòng

Trung cấp - Nghề
Không yêu cầu


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