Global Customer Service
2 months ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
ABOUT BINCG
BIN Corporation Group is an international multi-disciplinary company based in Ho Chi Minh City,
Vietnam. We are hiring for a commercial company, one of our oldest brands, experienced in
consulting on immigration, travel, and other related services. We serve customers from all over
the world and make every effort to support them in getting the best experience while traveling to
a foreign country.
Our team is present in multiple countries with diverse cultures and languages, leading to a
thoughtful understanding of every customer we meet. With the development of that powerful
team, we are looking for the next coworkers to proceed with our mission.
ABOUT THE JOB
Serving international customers is really interesting but also challenging. Let's join our team if
you:
- Process potential clients' inquiries (Leads) assigned from Admin;
- Actively reach out to new customers & extend clients list from various sources outside
of the company;
- Establish trust-based relationships with clients to deliver services;
- Collect client database and fulfill the Customer Relationship Management system;
- Provide consultancies and solutions compatible with clients' needs;
- Issue Quotation & Invoice compatible with consultancies; and make service orders;
- Provide support and resolve issues arising between customers and stakeholders
involved with Orders;
- Provide instructions for payment & Inform any service fee/ policy updates to the clients;
- Make Weekly Profit Report;
- Make Monthly Customer Reports (quantity of leads & inquiries);
- Other duties requested by the Sales Manager.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Thưởng
Competitive base salary with earnings through our commission and bonus schemes
Nghỉ phép có lương
Thưởng theo dự án tùy thuộc vào tình hình kinh doanh và doanh thu (nếu có).
Đào tạo
A Personal Development Plan and continued training and development
Xem thêm
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
KEY REQUIREMENTS
- Bachelor's degree in Business English, Foreign Trade, Linguistics,Economics, or any related fields.
- Excellent oral and written English communication skills, including negotiation and presentation skills.
- Proficiency in Microsoft Office and other travel-related software.
- Detailed-oriented, strong organizational and time management skills
KEY KNOWLEDGE AND SKILLS
- At least 2 years of experience.
- Experience in the travel industry and working with foreigners are big pluses.
- Document preparation and management skills
- Ability to work independently and take initiative
- Experience resolving customer satisfaction issues
- Dynamic, creative, experience working under pressure with multiple tasks.
- Excellent follow-up in the process, follow-through, and willingness to support and help others.
- Persuasive, active listening, good communication, and building business relationships.
- Schedule
- Day Shift
- Night Shift & Day Shift (Flexible)
- The detailed working hours will be discussed during the interview.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giám Sát Dịch Vụ,Kinh Doanh/Bán Hàng,Nhà Hàng/Khách Sạn,Quản Lý Sản Xuất,Sản Xuất/Lắp Ráp/Chế Biến,Tư Vấn Bán Hàng
Đại Học
Không yêu cầu
-
Vietnamese Customer Service
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam MEXC Global Full timeHello! MEXC is looking for an Vietnamese Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for! **Why us?** - Competitive salary + bonuses - Career advancement - Various benefits and support from the company **Job Responsibilities:** -...
-
Global Customer Service
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam KDDI Vietnam Corporation Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Working time: Rotating shift working with 03 shifts (8 hours/day; 40 hours/week) + Morning shift: [protected info] + Afternoon shift: 14:00 - 22:00 + Night shift: 22:00 - 06:00 - Handle inquiries from international customers. - Be responsible for troubleshooting by close cooperation and...
-
Global Service Desk
2 months ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH SPS Vietnam - Chi Nhánh Tại Cần Thơ Full time**Mô tả công việc**: (Mức lương: 20 - 32 triệu VNĐ) **Job Overview**: The DWPS Senior Operations Specialist will be a part of the global service desk technicians' team in the Digital Workplace Services organization. The team is primarily an L1-L2 support team providing incident and request management to a global business. In this role, your job...
-
Customer Service Representaive
3 months ago
Thành phố Hồ Chí Minh, Vietnam ZIM Full timeDeliver high quality service to customers and ensure alignment with Smart CS KPIs. Handle customer survey to analyze customer’s feedback and develop programs for improved customer experience and perception. - Handle service request in SAP systems with KPI 1st response within 2 working hours and complete within SLA. - Handling phone call center - IVR...
-
Manager, Customer Service
2 months ago
Thành phố Hồ Chí Minh, Vietnam Adidas Full timePurpose/ Mission: - To lead and develop a best in-class Customer Service division. Ensuring that we drive enhanced customer satisfaction through competitive service levels by meeting and ideally exceeding our customer’s expectations. Additionally, the department is required to maintain accurate sales forecasts & effectively manage inventory. ...
-
Customer Service Representative
1 month ago
Thành phố Hồ Chí Minh, Vietnam Vida Shoes International Full timeSince 1973, Vida Shoes International has been committed to becoming a global leader in the footwear industry. We are dedicated to designing, producing, and marketing quality branded footwear using our expansive international resources. Our wealth of knowledge stems from the diversity of brands and successful products we have produced year after year. We are...
-
Customer Service Advisor, Frontline
3 months ago
Thành phố Hồ Chí Minh, Vietnam DHL Full time**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...
-
Customer Service Support
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam Bosch Group Full time**Company Description** Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany,...
-
Customer Service Specialist
2 months ago
Thành phố Hồ Chí Minh, Vietnam Medtronic Full timeAt Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Together, we will change healthcare worldwide. Join us in our Mission to alleviate pain,...
-
Customer Service Specialist
3 months ago
Thành phố Hồ Chí Minh, Vietnam Huhtamaki Group Full timeInspired to grow with your experience, learn and share with new colleagues? Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste. We are...
-
Customer Service Specialist
1 month ago
Thành phố Hồ Chí Minh, Vietnam DSV Full timeIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 88452 Time Type: Full Time Customer Service Specialist **DSV - Global transport and logistics** DSV is a dynamic workplace that fosters inclusivity and...
-
Customer Service Manager
3 months ago
Thành phố Hồ Chí Minh, Vietnam Công ty TNHH In nhãn Bao bì Hoàng Hà Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Reporting to: General Manager (Australia) Department: Sales International Location: Marketing Office & Factory Number of Direct Reports: 10 Range: $1.500 - $2.000 Position Purpose: This role is responsible to proactively lead, manage and inspire our Customer Service team to deliver exceptional...
-
Customer Service Support
3 months ago
Thành phố Hồ Chí Minh, Vietnam Bosch Group Full time**Company Description** **_ The Bosch Group_**_ is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology._ - The Bosch Group comprises Robert Bosch GmbH and its roughly 360...
-
Customer Service Support
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam Bosch Group Full time**Company Description** Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany,...
-
Customer Service and Operations Team Lead
3 months ago
Thành phố Hồ Chí Minh, Vietnam Kone Full time**Overview of role purpose & scope**: The Customer Service & Operations Team Lead is responsible for the Customer Service and Admin (CS&A) Organization in the business comprising of the: - Call Center (callouts, inbound queries and outbound surveys and core 3 nurturing), - Contract, data management for service team (maintenance team, sales team..) -...
-
Customer Service
2 months ago
Thành phố Hồ Chí Minh, Vietnam Mindpec Solutions Full time**Responsibilities**: ▪Answer customer enquiries and resolve customer issues in an efficient and timely manner ▪Help customers with issues related to the service, troubleshoot on the customer's behalf and solve the customer's problems to the best of your ability ▪Responding to customer complaints and implementing customer retention strategies in...
-
L1/l2 IT Global Service Desk Analyst
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam OPSWAT Full timeOPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has...
-
Customer Service and Communications Coordinator
2 months ago
Thành phố Hồ Chí Minh, Vietnam Finest Future Oy Full time**Join Our Team as a XX at Finest Future!****: Hey there! Are you ready to embark on an exciting adventure with Finest Future? We’re on the lookout for a dynamic and dedicated XX to join our team. If you have a passion for helping others and thrive in a fast-paced environment, this might be the perfect opportunity for you! **Key...
-
Customer Service
3 months ago
Thành phố Hồ Chí Minh, Vietnam Yusen Logistics Vietnam Full time**Working Location: Binh Duong or Ho Chi Minh City** **Main Job Purposes**: 1. Collect, respond and solve customer’s request 2.Coordinate to perform at the requests of the customers 3.Maintain relationships with customers and get other opportunity from current customers. 4.Instructing, supporting and supervising team members to perform daily...
-
Retail Customer Service Inbound Officer
2 months ago
Thành phố Hồ Chí Minh, Vietnam UOB Vietnam Full time**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...