Reservations Executive

4 days ago

Hanoi, Vietnam Discova Full time

**Job no**: 517973

**Brand**: Discova

**Work type**: Full time

**Location**: Hanoi, Vietnam

**Categories**: Wholesale & Product

**Reservations Executive**

**Discova**

is on the lookout for a motivated, people-oriented **Reservations Executive **to join our global team

**About the Opportunity**

As a member of the Reservations team, the Reservations Executive plays a key role in ensuring that Discova meets and exceed its goals and operates successfully. This will involve the delivery of best-in-class service and memorable local experiences for travellers. Operationally, the role will be responsible for fulfilling booking logistics, handling operational issues and continually providing feedback to management on risks and possible improvements of the ways we operate our products. You have a strong desire for structure, exceptional organisational skills and love working according to procedures and schedules. You thrive on being meticulous and methodical and delivering a world-class service.

**Your main responsibilities are**:

- Manage and make reservations of accommodation, air ticket(s), train ticket(s), suppliers, restaurants, and all services included in a package (except tour guides)
- Effectively cooperate with Operations and Fleet, Product, Sales, Customer Experience and suppliers for seamless daily operations and overall service improvements
- Ensure all bookings, passenger details, logistic information, internal notes and supplier notes are updated on reservations system in an accurate and timely manner
- Resolve customer service issues to customers’ satisfaction with appropriate corrective and preventive measures

**A**bout you**

**The Essentials**:

- A degree in tourism and hospitality would be an advantage
- Fluent in national local language, and intermediate to advanced level of written and spoken English

**The Attributes**:

- Well-developed problem-solving skills
- Customer centric with commitment to high standards of service delivery
- High attention to detail and strong time/priority management skills
- Able to work independently or in a team environment
- Comfortable with a flexible rotating roster that may include late nights, weekends and early mornings
- Ability to work with uncertainties/changing priorities and to remain calm under pressure
- Willing to travel on business when required
- Personally aligned with Discova’s company purpose and values

**About us**

Discova is a leading global, B2B destination management company with operations in 15 destinations in the Americas and Asia. With 95% of our people being locals and having grown up in the communities we operate in, we are motivated by a deep commitment to sustainable livelihoods while preserving the beauty of the places we call home.

**Some benefits you can expect (there are more)**
- In addition to basic annual leave: 1 day of volunteer leave, 1 day of birthday leave, 5 days of study leave
- Working in a multicultural, open, and innovative working environment
- Curated in-house learning courses and opportunities for up-skilling

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