Store Manager

3 days ago


Hanoi, Vietnam NIC HR Full time

NIC’s Client

**Job Description**:
Major Responsibilities:

- 1. Profit and Loss Management
- Plans the development of sales in your boutique
- Builds up the annual budget, keeps track of all foreseeable sales and expenses
- Achieves net profitability in line within the agreed budget
- Prepares weekly sales summary and monthly reports per requires
- 2. Sales Management
- Have good customer database and good relationship with them
- Ensures that all clients are properly served
- Develops a selling strategy based on market trends, sales objectives and inventory control
- Implements this strategy with a quality and customer-service oriented sales policy
- Ensures that all the sales team fully understands the selling strategy and applies it
- Prepares sales budget every year
- 3. Buying
- Implements a proper buying strategy, based on the specificity of your boutique (demand, inventory and sales objectives)
- 4. Inventory
- Manages inventories in a pro-active way in order to increase the sales and keep a financially healthy stock level
- Be fully aware of the inventory of all product lines at all times, anticipating stock build-up and shortages, and maintaining reasonable levels as much as possible
- Optimizes sales in the boutique by ensuring that needed stock is available, regularly reordering
- 5. Merchandising
- Trains the sales team to develop proper merchandising skills
- Maintains boutique display and environment with company set standard of daily operation
- 6. Customer Service
- Ensures that each member of the sales team provides an excellent service to each individual entering the boutique, in line with Tam Son’ standards of customer service
- Develops sales and goodwill through proper service to all clients
- Always be present and back-up your team in case of conflicts
- 7. Team Management
- Motivates your sales team to serve all clients in excellent standards
- Employs and retains high quality staff, at the right compensation level
- Keep track of each individual performance, defining tasks and setting goals
- Ensures that the team receives proper training regularly in order to develop customer service, product knowledge and selling skills
- Oversees and ensures all leaves taken are in line with company policies and procedures while all untaken annual leaves are properly managed
- Creates a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company
- Ensures that everyone on the team receives proper support in order to achieve their full potential.
- 8. Sales Administration
- Ensures that procedures and systems are clearly understood, run smoothly and comply with the ever-changing needs of the sales activities
- Ensures that all sales activities are properly processed according to the company’s procedures
- Processes proper sales reporting according to the company’s procedures
- 9. Communications
- Assists the Marketing Team to implement any communication activities in relations with your boutique
- Proposes to the Marketing Team all communication activities which could help achieve the sales objectives of your boutique
- Be at all times a proper “ambassador” for Brands with all visitors of the boutique, and to ensure that each member of the sales team also acts as an “ambassador” of the brand
- 10. Property Management
- Keeps up the boutique in excellent states at all times
- Ensures proper maintenance and renovation works, in line with the agreed budget
- Aware of the neighboring property market and to inform your supervisor of any opportunities

**Required skills**:
Qualifications: - Good understanding about luxury fashion - Possess a minimum of four years of working experience in retail and/or hospitality, preferably within luxury goods as well as the network in the industry - Experience in a senior management role - Demonstrated leadership ability/team management (Strong leadership attitude) - Good communication (eloquent, orally as well as in writing) and interpersonal skills (communicate well with clients and colleagues) - Commercial mindset - Result and customer oriented - Strong competitive attitude - Be a team player with good integrity and exceptional work ethic - Be responsible, trustworthy and hardworking - Comfortable making decisions within area of expertise - Able to work under pressure and meet deadlines - Be flexible i.e. able to work shift hours, weekends and public holidays when required - Fluent in English


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