Application Support ??? French Speaking

2 weeks ago


Ho Chi Minh City, Vietnam Công ty TNHH VSL Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Đến 30 triệu VNĐ)

As a member in Application Support team, you will work with us with following responsibilities but not limited:

- Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident
- Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team
- Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions
- Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Professional, Open-minded and Creative Environment:

- International, friendly, proactive, supportive workplace
- Great teamwork with Agile mindset
- Fostering mutual respect and understanding
- Strong sharing culture to improve individual development

Individual Development:

- Extensive training and in-depth knowledge sharing sessions
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization )
- Individual empowerment

Special Care for Employee:

- Work from home 2 days/ week
- Laptop and external monitor for your work
- 100% salary on probationary period
- Up to 2-month performance bonus
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working)
- Annual health check-up and premium health insurance for employee
- Various attractive teambuilding activities and company trip
- Sport, personal activity sponsor

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
What We Find?
- Fluent in French and English is mandatory
- Experience of analyzing and documenting user need and requirements
- Motivation, responsiveness, interpersonal, analytical
- Sense of service and customer orientation
- Someone who has a sense for training using digital tools is a plus
- Experiences with Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams,) is a big plus

General Skills
- Rigorous, concerned for the quality
- Can-do attitude
- Methodical/ Organized
- Team and collaborative spirit
- Good interpersonal skill

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**:.NET/C#,IT Support

Trung cấp - Nghề
Không yêu cầu


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