Application Support

3 weeks ago

Ho Chi Minh City, Vietnam Công ty TNHH VSL Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

As a member in Application Support team, you will work with us with following responsibilities but not limited:
Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident

Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team

Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions

Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Professional, Open-minded and Creative Environment:
International, friendly, proactive, supportive workplace

Great teamwork with Agile mindset

Fostering mutual respect and understanding

Strong sharing culture to improve individual development

Individual Development:
Extensive training and in-depth knowledge sharing sessions

Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization...)

Individual empowerment

Special Care for Employee:
Work from home 2 days/ week

Laptop and external monitor for your work

100% salary on probationary period

Up to 2-month performance bonus

15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working)

Annual health check-up and premium health insurance for employee

Various attractive teambuilding activities and company trip

Sport, personal activity sponsor

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
What We Find?

Fluent in French and English is mandatory

Experience of analyzing and documenting user need and requirements

Motivation, responsiveness, interpersonal, analytical

Sense of service and customer orientation

Someone who has a sense for training using digital tools is a plus

Experiences with Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams,...) is a big plus

General Skills

Rigorous, concerned for the quality

Can-do attitude

Methodical/ Organized

Team and collaborative spirit

Good interpersonal skill

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**:.NET/C#,CNTT - Phần Cứng,CNTT - Phần Mềm,Quản Trị Hệ Thống

Trung cấp - Nghề
Không yêu cầu

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