Service Sales Supervisor

3 days ago

Hà Nội, Vietnam Kone Full time

**About the job**:
**Purpose**
- The **service hunter**spends most of the time building new relationships and selling **maintenance contracts**and **related digital services**inside and outside current customer base.

**What you’ll deliver**:

- Customer relationship management _
- Proactively develops and creates customer relationships in his/her area of responsibility
- Is accountable for developing KONE position in his/her customer base or market area
- Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
- Ensures customer satisfaction and solves complaints with the rest of KONE team
- Documents the customer and contact information, maintains customer data
- Sell _
- Proactively generates opportunities from inside and outside current customer base
- Handles RFQs
- Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
- Is accountable for finding customer needs and that KONE’s solution matches with the needs
- Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority
- Validates that the contents of the contract are in line with the negotiation process outcome
- Maintains full information of opportunities, tasks and visits (sales funnel management)
- Responsible for timely and accurate reporting in CRM
- Responsible for gathering relevant information about market and competitors from the field
- Supports the finance function in money collection.
- Drives execution of her/his individual sales plan

**What you’ll bring**:

- Bachelor or Master’s degree in economics, engineering or other relevant field
- Minimun 5 years experience as **service sales**:

- Experience froM/Familiar with **constructions customers’ industries**is a plus
- Masters the sales process
- Demonstrates service mindset
- Numbers and facts drive actions
- Is able to bring across customer needs, add value to customers’ businesses by offering solutions that meet their needs and is able to use value based pricing to guarantee healthy margins
- Comfortable and excited about the opportunities that digital solutions bring.
- Accustomed to use different sales tools
- Sales and/ or customer service experience
- Experience from/ familiar with solution selling methodology
- Experience from/ familiar with (selling) complex technology solutions
- Good at English skills
- Basic digital skills and mindset
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _

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