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Business Process Documentation Coordinator

4 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Tapestry Full time

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Job Overview:

The Business Process Documentation Coordinator will be responsible for developing, implementing, and maintaining comprehensive Standard Operating Procedures (SOPs) and standardized templates for the Global Footwear Division. This role will ensure that all business processes have written documentation that is easily understood, meticulously organized, accessible, and consistently updated. The coordinator will work cross-functionally to ensure clear communication when documents are revised, supporting our commitment to operational excellence and continuous improvement.

Key Responsibilities:

  • Partner with Footwear teams in New York and Asia to develop and write detailed Standard Operating Procedures (SOPs) for various development and commercialization processes ranging from sample reviews, costing, and technical fitting to bulk production and quality assurance, ensuring clarity and compliance with company standards.
  • Design and implement standardized templates for process documentation to ensure uniformity and ease of use across the organization in various teams.
  • Maintain an organized and up-to-date digital file system for all process documentation, ensuring easy access and retrieval.
  • Collaborate with cross-functional teams to gather information and insights necessary for accurate documentation and ensure Process Docs align with Roles & Responsibilities and current RACI.
  • Support Footwear Leadership to conduct training sessions for staff on the importance of the SOPs.
  • Regularly review and update SOPs and templates to reflect changes in processes, technology, or company policies.
  • Communicate updates and revisions of documents to relevant stakeholders in a timely and clear manner.
  • Track and report on the status of documentation projects, ensuring timely completion and implementation.
  • Support continuous improvement initiatives by providing documentation insights and recommendations based on best practices.
  • Partner with Internal Audit team as needed to provide copies of documentation when requested.

Qualifications:

  • Bachelor's degree in Business Administration, Industrial Engineering, Technical Writing, Information Technology, Data Analytics, Internal Audit, Project Management or a related field.
  • Minimum of 2 years of experience in process documentation, internal audit, technical writing, or a similar role, preferably within a manufacturing environment.
  • Strong organizational skills and attention to detail
  • Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.
  • Proficiency in Microsoft Office Suite (Word, Powerpoint, Visio, and Excel) and document management software (Microsoft Teams or other file management systems).
  • Ability to work collaboratively in a cross-functional team environment and build strong working relationships.

Our Competencies for All Employees

  • Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale

    and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at