Associate Manager, Seller

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam TIKI Full time

Introduction:

The Platform Operations team is responsible for managing processes from seller onboarding & listing to seller operations. Seller and Product Quality Control team manage product quality to ensure the best customer experience.

Key responsibilities:

  • Manage Seller and Product Quality Control team
  • Verify, control sellers and listings quality through their documents, content, and customer reviews
  • Be responsible for the communication chain in terms of policy changes and escalation from internal and external teams.
  • Reviewing current policies and operating procedures, optimize processes to improve seller experiences
  • Develop datadriven reports to improve overall seller operations
  • Collaborate with internal stakeholders to assess the effectiveness and efficiency of existing processes and policies related to overall platform's listing quality control

Requirements:

  • 3+ years experiences in Ecommerce, knowledge in operations (seller onboarding & listing) are preferred
  • Knowledge of seller's business and product quality documents
  • Strong analytical skills with the ability to interpret user data and derive actionable insights
  • Proactive mindset with a focus on tracking project progress, monitoring KPIs, and ensuring adherence to timelines.
  • Ability to work collaboratively in a crossfunctional environment, fostering positive relationships and influencing key stakeholders.


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