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Associate Manager, Seller
2 weeks ago
Introduction:
The Platform Operations team is responsible for managing processes from seller onboarding & listing to seller operations. Seller and Product Quality Control team manage product quality to ensure the best customer experience.
Key responsibilities:
- Manage Seller and Product Quality Control team
- Verify, control sellers and listings quality through their documents, content, and customer reviews
- Be responsible for the communication chain in terms of policy changes and escalation from internal and external teams.
- Reviewing current policies and operating procedures, optimize processes to improve seller experiences
- Develop datadriven reports to improve overall seller operations
- Collaborate with internal stakeholders to assess the effectiveness and efficiency of existing processes and policies related to overall platform's listing quality control
Requirements:
- 3+ years experiences in Ecommerce, knowledge in operations (seller onboarding & listing) are preferred
- Knowledge of seller's business and product quality documents
- Strong analytical skills with the ability to interpret user data and derive actionable insights
- Proactive mindset with a focus on tracking project progress, monitoring KPIs, and ensuring adherence to timelines.
- Ability to work collaboratively in a crossfunctional environment, fostering positive relationships and influencing key stakeholders.
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