Seller and Buyer Experience, Spx Xpress

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.

The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

  • Coordinate with stakeholders (internal, external teams & partners) to ensure timely and highquality delivery of the aligned initiatives/ activities.
  • Draw up project plans and communicate effectively across multiple involved internal and external stakeholders to align on project objectives, timelines and resource management
  • Support team lead in conceptualizing and designing new initiatives to improve buyers/ sellers/riders' experience when using SPX service
  • Manage content, control performance, and follow the sentiment of the rider community across channels
  • Establish & streamline processes and identify appropriate indicators to monitor performance and progress
  • Collect and analyze necessary data, tracking and monitoring project effectiveness & performance
  • Research, consolidate information, and analyze market trends/ competitors' activities to propose new initiatives
    Requirements:
  • At least 1 year of work experience, preferably in Marketing, Project Management, or other relevant experience(s)
  • Good analytical skills and eyes for detail, assess risk and opportunity thoroughly, and understand cause & effect system
  • Good communication skills, demonstrated project management skills and have strong background in influencing multiple stakeholders
  • The target-oriented mindset to drive the project performance
  • Proactive and portrait strong interest in joining the e-commerce industry
  • Good team player, positive attitude, and eager to learn in a fast-paced industry
  • Good command of English with strong stakeholder management and presentation skills

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