Senior Communication

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.

The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

  • Manage overall MKT comms plan for SPX & control comms message/content in all channels to ensure synchronization
  • Buildup & maintain longterm relationship with key partners to drive benefits for SPX & setup new revenue streams
  • Provide strategic and clear direction to facilitate crossfunctional collaboration and coordination across multiple teams (internal, external teams & partners) to ensure key objectives are aligned across the organization
  • Establish & streamline all needed processes and identify appropriate indicators to monitor performance and progress
  • Consolidate and review performance analysis and identify key performing trends and direction for upcoming campaigns
  • Drive continuous process improvement and workflow optimisation of the team

Requirements:

  • At least 2 years of work experience, preferably in Marketing, Project Management, or other relevant experience(s)
  • Strong business acumen and data analysis skills are prerequisite
  • Excellent command of English with strong stakeholder management and presentation skills
  • Highly meticulous and good at coordination, able to work under extreme pressure; able and willing to learn quickly
  • Willing to be handson with strong project management abilities
  • Proven leadership capabilities, driven, resilient, reliable and more importantly, someone who enjoys working in a fastpaced environment

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