Online Learning Experience Officer

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Tổ chức Giáo dục và Đào tạo Apollo Việt Nam Full time
1.
Job description

KPIs


Scheduling efficiency _
(40%) _- Proper teachers scheduling & well planning to optimize teachers' schedule, minimize cancellation or teacher changes


Online operations_
(40%)_

  • Teaching schedules are updated promptly and accurately on all platforms
  • All relevant queries from online teachers are solved promptly
  • Technical issues are minimized and supported on time

- Reporting accuracy (20%)_**:_Ensure 100% accuracy & timely on all reports required

General responsibilities of OLXO:

  • Online operations
  • Ensure class schedules are updated promptly and accurately on the learning management system and virtual classroom platforms.
  • Monitor the scheduling dashboard to ensure teachers have entered the classroom on time and, when needed, allocate cover teachers accordingly.
  • Assist online teachers with the use of the learning management system and virtual classroom platforms.
  • Available on Slack and Skype (on assigned working shift) to promptly support technical issues and address all relevant queries from online teachers.
  • Help liaise between online and offline teachers on all matters relating to cotaught classes and students (student/class issues, questions/issues with actual lessons and curriculum, general questions between online and offline teachers).
  • Others:
  • Attend regular meetings and training sessions as scheduled by the OSLXM and/or OLXMs.

Specific role of OLXO-Scheduler

  • Scheduling
  • Coordinate with LXOs (Schedulers) at all centers NTW on a daily basis regarding online class schedule (confirmation of opening online classes; online/offline sessions cancellation, covering )
  • Make sure online teachers are fully aware of their weekly teaching schedule and are updated on all changes including class closing/opening/canceling/coveringon time.
  • Reporting:
  • Prepare the online teachers' monthly timesheets and other reports as required.
  • Weekly & MTD reports on Teachers' Efficiency & Other reports as assigned

2.

Job Requirements:


  • Vietnamese national and Holder of a Bachelor's degree
  • A high intermediate level in English
  • Ability to deal with Vietnamese nationals as well as expats in a professional and courteous manner.
  • Attention to detail and an ability to work to strict deadlines
  • Accurate and timely reporting
  • Ability to work in a team environment
  • A high level of organizational skills particularly in terms of time management and office management
  • Careful, hardworking, goodnatured, active. Have an inquiring mind
  • Computer literacy
  • Shift working

3.

Benefits:


  • Get attractive income
  • Review annual salary and get 13th month salary
  • Join a training program from senior experts
  • Career progression path obviously
  • Develop yourself in an workspace respecting individual identity
  • Working in an international, professional and modern environment
  • Receive a full English scholarship for children and 50% scholarship for relatives.
  • Exciting annual Company Trip activities
  • Enjoy a leave of absence from 14 days or more according to level, Christmas holidays with full salary
  • Provided with all working equipment

Loại hình công việc:
Toàn thời gian

Khả năng di chuyển đến nơi làm/chuyển nhà:

  • Ho Chi Minh City: Có khả năng di chuyển đến nơi làm một cách chắc chắn hoặc lên kế hoạch chuyển nhà trước khi bắt đầu làm việc (Bắt buộc)


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