![Apollo Junior](https://media.trabajo.org/img/noimg.jpg)
Online Learning Experience Officer
2 weeks ago
Job Description:
KPIs
-
Scheduling efficiency _(_
_40%__)_ _
- Proper teachers scheduling & well planning to optimize teachers' schedule, minimize cancellation or teacher changes
Online operations _(40%)_*
- Teaching schedules are updated promptly and accurately on all platforms
- All relevant queries from online teachers are solved promptly
- Technical issues are minimized and supported on time
3. Reporting accuracy (20%)_:_ _Ensure 100% accuracy & timely on all reports required
General responsibilities of OLXO:
- Online operations
- Ensure class schedules are updated promptly and accurately on the learning management system and virtual classroom platforms.
- Monitor the scheduling dashboard to ensure teachers have entered the classroom on time and, when needed, allocate cover teachers accordingly.
- Assist online teachers with the use of the learning management system and virtual classroom platforms.
- Available on Slack and Skype (on assigned working shift) to promptly support technical issues and address all relevant queries from online teachers.
- Help liaise between online and offline teachers on all matters relating to cotaught classes and students (student/class issues, questions/issues with actual lessons and curriculum, general questions between online and offline teachers).
- Others:
- Attend regular meetings and training sessions as scheduled by the OSLXM and/or OLXMs.
Specific role of OLXO-Scheduler:
- Scheduling
- Coordinate with LXOs (Schedulers) at all centers NTW on a daily basis regarding online class schedule (confirmation of opening online classes; online/offline sessions cancellation, covering )
- Make sure online teachers are fully aware of their weekly teaching schedule and are updated on all changes including class closing/opening/canceling/coveringon time.
- Reporting:
- Prepare the online teachers' monthly timesheets and other reports as required.
- Weekly & MTD reports on Teachers' Efficiency & Other reports as assigned
- Vietnamese national and Holder of a Bachelor's degree
- A high intermediate level in English
- Ability to deal with Vietnamese nationals as well as expats in a professional and courteous manner.
- Attention to detail and an ability to work to strict deadlines
- Accurate and timely reporting
- Ability to work in a team environment
- A high level of organizational skills particularly in terms of time management and office management
- Careful, hardworking, goodnatured, active. Have an inquiring mind
- Computer literacy
- Shift working
- Hồ Chí Minh
-
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