IT Service Delivery Manager

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam GreenFeed Full time

Nơi Làm Việc:

  • Hồ Chí Minh (Quận 3)

Cấp Bậc:

  • Quản lý

Hình Thức:

  • Nhân viên chính thức

Kinh nghiệm:

Năm

Mức Lương:

  • Lương thỏa thuận

Ngành nghề:

  • CNTT
  • Phần cứng / Mạng

Hạn Chót Nhận Hồ Sơ:

  • 05/09/2023

Mô Tả Công Việc:


We are seeking a skilled and proactive IT Service Delivery Manager to lead the team and ensure the smooth operation of our organization's IT services.

The IT Service Delivery Manager will be main responsible for managing, following and continuous improvement for IT services and IT asset management, as well as providing technical guidance to team members, ensuring that all user issues are addressed in a timely and efficient manner.


Team Leadership:

  • Lead and supervise the IT service team, providing guidance, support, and mentorship to ensure highquality service delivery.
  • Assign tasks, set performance goals, and conduct regular performance evaluations to foster team growth and development.
  • Implement training programs to keep the team updated on the latest technologies and best practices.

IT Services Operation:

  • Oversee the daytoday operations, including ticket management, issue resolution, and escalation procedures.
  • Monitor IT service performance metrics, such as response time and resolution rate, and implement strategies to improve efficiency and customer satisfaction.
  • Ensure compliance with service level agreements (SLAs) and prioritize critical issues to minimize downtime and disruption.

Technical Support:

  • Provide advanced technical support and expertise to the IT team in resolving complex or escalated issues.
Act as a point of contact for complex user inquiries and work to resolve them ly and effectively.

  • Stay uptodate with the latest IT trends and technologies to offer innovative solutions and improve service quality.

User Communication:

  • Establish strong communication channels with endusers to understand their IT needs and address concerns ly.
  • Develop and maintain a knowledge base and selfhelp resources to empower users to resolve common issues independently.

Incident Management:

  • Manage and coordinate the IT incident response process, ensuring timely and accurate documentation of incidents and resolutions.
  • Analyze incident trends to identify root causes and implement preventive measures.

Vendor Management:

  • Collaborate with external vendors and suppliers to ensure the availability of necessary hardware, software, and support services.
  • Negotiate service contracts and agreements to obtain the best value for the organization.

Asset Management:

  • Maintain an accurate inventory of IT assets, including hardware, software, and licenses.
  • Track the lifecycle of assets, from procurement to retirement, and ensure compliance with asset management policies and procedures.
  • Conduct regular audits to verify the accuracy and completeness of asset records

Security and Compliance:

  • Enforce security protocols and data protection measures to safeguard sensitive information and ensure compliance with relevant regulations.
  • Collaborate with the IT security team to address potential security threats and vulnerabilities

Yêu Cầu Công Việc:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Relevant certifications (e.g., ITIL, CompTIA A+, etc.) are advantage.
  • Proven experience as an IT Service Delivery Manager or in a similar IT support leadership role.
  • Strong technical knowledge in various IT areas, including hardware, software, networking, and operating systems.
  • Excellent leadership and team management skills with the ability to inspire and guide the team.
  • Exceptional communication and interpersonal abilities to interact effectively with users, team members, and stakeholders.
  • Problemsolving and decisionmaking capabilities to handle complex issues and make informed judgments.
  • Familiarity with helpdesk software and IT service management (ITSM) tools.


  • Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital...

  • IT Service Delivery

    1 week ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam GreenFeed Full time

    NƠI LÀM VIỆC: Hồ Chí MinhCẤP BẬC: Sinh viên/ Thực tập sinhHÌNH THỨC: Tự DoKINH NGHIỆM: Chưa có kinh nghiệmMỨC LƯƠNG: Cạnh TranhNGÀNH NGHỀ: CNTT Phần mềm, CNTT Phần cứng / MạngHẠN CHÓT NHẬN HỒ SƠ: 28/02/2023MÔ TẢ CÔNG VIỆC:The IT Service Delivery & Operations Intern will be primarily involved with...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Webhelp Full time

    Customer Service/SupportLocation Ho Chi Minh, Vietnam***Job Title:Sr. Service Delivery ManagerJob Description: P&L: Work towards development and execution of the overall business strategy resulting in revenue growth of program(s); responsible for maintaining and improving profitability including revenue, margins, billing, seat utilization and retention....

  • IT Service Delivery

    1 week ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty Cổ Phần Greenfeed Việt Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) The IT Service Delivery & Operations Intern will be primarily involved with the IT Service Management, IT Asset Management, and IT Observability/Enterprise System Monitoring functions. This position will gain an understanding of company's technology stack and how the IT department provides service to our...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Persolkelly Vietnam Full time

    Support the day-to-day payroll HR administration and system creation Ensure smooth onboarding and monthly payroll matters Good at EnglishJOB TITLE:Consultant, Service DeliveryDIVISION:HR Outsourcing SolutionREPORTS TO:Team Leader, Service DeliveryKey Responsibilities: Manage the contractors' information and ensure that regular updates are done in the system....


  • Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    The Service Delivery Director (SDD) is the primary point of contact responsible for the overall delivery and customer satisfaction of managed services engagements for assigned accounts. The SDD develops a "trusted advisor" relationship with their partner Customer Manager and develops and leads the overall ongoing operational management for the VNG Solutions...

  • Delivery Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam KBTG Vietnam Full time

    Delivery Manager:KBTG Vietnam- Ứng TuyểnAgile Java Manager- Đăng nhập để xem mức lương Friendship Tower, 31 Le Duan, Ben Nghe Ward, District 1, Ho Chi Minh Xem bản đồ Linh hoạt 5 giờ trước3 Lý Do Để Gia Nhập Công Ty:Competitive offered package Dynamic and challenging product environment Agile from anywhereMô Tả Công...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam PersolKelly VietNam Full time

    JOB TITLE:Team leader, Service DeliveryDIVISION:HR Outsourcing SolutionREPORTS TO:SD manager, Service DeliveryPosition Objective: The role is to specifically oversee, manage the day-to-day payroll HR administration and client management to ensure the qualification of service delivery from HR Outsourcing Solutions at PERSOLKELLY Vietnam to assigned client...

  • Delivery Manager

    1 week ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Orient Software Full time

    Attractive benefits:We are expanding bussiness and people to meet our clients' demands. You are warmly welcomed to join our team, where you got attractive benefits to support your daily performance.OUR BENEFITSYou'll have a rewarding career:We believe success should be rewarded and we believe there is always room to grow.When you join Orient, you begin a...

  • Delivery Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Orient Software Development Corp. Full time

    Orient Software Development Corp. 364 Cong Hoa, Tan Binh, Ho Chi Minh At office Posted 4 hours ago Skills:ManagerTeam LeaderProject ManagerTop 3 reasons to join us: 13thmonth salary. Dedication bonus goes up to 40% Premium healthcare insurance Teambuilding trips, training eventsJob description:As the Delivery Manager, you will ensure the effective delivery...

  • Delivery Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Integro Technologies Full time

    Integro Technologies Remote, District 1, Ho Chi Minh Floor 12th Diamond Flower Tower, 48 Le Van Luong street, Nhan Chinh ward, Thanh Xuan, Ha Noi At office Posted 5 hours ago Skills:JavaJ2EETop 3 reasons to join us:Job description:As a leader in the delivery team, his /her responsibilities are to:1. Manage the delivery team to ensure agreed Service Level...

  • Delivery Manager

    1 week ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Parcel Perform Full time

    Parcel Perform***- The Grace Tower, District 7, Ho Chi Minh- At office- Posted 2 hours ago- Skills: Project ManagerAgileScrumTop 3 reasons to join us:Engaging perks and benefits for your well-being Worldclass technology for parcel tracking Culture that embraces growth and teamworkJob description: Are you looking to fly high with a fastgrowing tech team whose...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Bosch Group Full time

    Company Description The Bosch Group is a leading global supplier of technology and services. It employs roughly 394,500 associates worldwide (as of December 31, According to preliminary figures, the company generated sales of 71.6 billion euros in 2020.Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer...

  • Delivery Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Bosch Group Full time

    Company Description**_BGSV - Bosch Global Software Technologies Company Limited_**_ (Previous name: RBVH - Robert Bosch Engineering and Business Solutions Vietnam Company Limited) is 100% owned subsidiary of Robert Bosch GmbH.__BGSV__ has started its operations from 19th October, 2010 at __E-Town2 in HCMC__. This engineering development center will be...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam HSBC Full time

    Job Advert DetailsSome careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Delivery Consultant

    1 week ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam SoftwareOne Full time

    Job Function:Software & Cloud Services The role:As a Senior Delivery Consultant, you will be responsible for planning, executing, and managing the implementation of AWS solutions for our clients. This includes managing on-premises to AWS cloud migrations as well as cloud-to-cloud migrations. You will work closely with our clients to understand their needs,...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Amazon Web Services Vietnam Company Limited - E42 Full time

    A Bachelor's degree; Masters/MBA degree preferred. 10+ years of IT consulting/management experience, with demonstrated IT & Business Transformation experience in customerfacing roles. Experience working with large multinational organizations as the Consulting Services lead for FSI clients, delivering Business Transformation projects, and owning a...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam RMIT University Full time

    Overview: RMIT University CommitmentRMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Atheneum Partners Full time

    Are you a problem solver and a fast learner? Would you enjoy working in a fast-paced, entrepreneurial environment? Do you want to be part of a diverse and driven team striving for excellence? If the answer is yes, then keep reading_Who We Are:Atheneum is a leading global insights platform servicing various clients including distinguished strategy consulting...