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IT Service Delivery Senior Specialist
2 weeks ago
We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners.
We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions.
We pledge to make Prudential a place where you can Connect, Grow and Succeed.- Troubleshooting issues
- Managing help desk partner and ticketing systems
- Act as the 1st escalation point to all support calls / service requests
- Coordinating with the service desk to identify and mitigate root cause issues pertaining to the IT infrastructure and systems
- Developing a disaster recovery and risk mitigation plan
- Working with external partners, auditors and consultants on risk management and regulatory compliance projects
- Assist top management in making decisions that will improve service delivery and customer satisfaction
- Integrate useful customers' suggestions into delivery plans and policies
- Communicate with all parties involved in the service delivery process
- Work together with team members to develop service agreements and supports that will assist in service delivery
- Suggest appropriate technologies to be adopted so as to meet present and future demands of the business.
- Job Requirements
Qualifications:
- University Diploma in Computer Science, Information Management or equivalent
- English certificate level C or equivalent
- At least 2 year of Services Delivery and/or Infrastructure, Cloud Services.
- Experience with system installation, configuration, and analysis
- Thorough knowledge of networks and cloud computing
- Knowledge of data protection operations and legislation
- Leadership and organizational skills
- Having good knowledge on Finance/Insurance domain
- Having good communication and maintenance relationships with partners, customers
- Good communication (both verbal and writing) skills
- Leadership Capability Model
- Intermediate
- Lead and support the team throughout operational change by listening and encouraging others to support each other.
- Ensure everyone has an opportunity to express their views and be encouraged to think differently so that we generate ideas to create value.
- Embraces change ad adapts to new ways of doing things.
- Motivate others to innovate and support new ideas.
- Excellent communication, leadership, and problemsolving skills
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