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IT Service Delivery
2 weeks ago
Mô tả công việc:
(Mức lương:
Thỏa thuận)
The IT Service Delivery & Operations Intern will be primarily involved with the IT Service Management, IT Asset Management, and IT Observability/Enterprise System Monitoring functions.
This position will gain an understanding of company's technology stack and how the IT department provides service to our business and support staff associates.
Principal Duties:
- Developing analytics, metrics, and presentationlevel reporting will be key deliverables for this internship
- The focus of the position will be to assist in supporting the following IT capabilities
- IT Service Management
- Leveraging Service platform, assist with the maintenance and enhancement of Incident Management, Problem Management, Service Catalog Requests, IT Change Management & Knowledge Management capabilities
- IT Asset Management
- Review IT Hardware and Software Asset Management records to identify opportunities to reduce redundant investment, help resolve data quality issues, assist with efforts to reconcile software installation counts and overall asset reconciliation
- IT Observability/Enterprise System Monitoring
- Assist in expanding and refining Wawa IT system alert and monitoring capabilities
Chức vụ:
Mới tốt nghiệp/Thực tập sinh
Hình thức làm việc:
Thực tập
Quyền lợi được hưởng:
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
Yêu Cầu Công Việc
- Be able to work fulltime (from Mon to Fri)
- Seniorstudent, majoring in IT, Computer Science, Network or etc,...
- Strong analytical and problemsolving skills
- Strong interpersonal, written, and verbal communication skills
- Positive attitude with a focus on Customer Service
- Detail oriented with strong organization and time management skills
- Ability to work independently as well as within a team environment
- Interest in IT hardware, software, IT service management, IT asset management and Enterprise system monitoring
- Strong team work ethic and customer support focus
- Desire for creativity and innovation
- Ability to solve problems, recognize issues, prioritize, respond, and/or escalate appropriately
- Basic knowledge of business concepts and principles
- Ability to work with crossfunctional teams Knowledge of Microsoft Office Suite of products
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
IT Support,Phần Cứng Máy Tính/Điện Thoại
Trung cấp - Nghề
Không yêu cầu
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