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Farmer Support Executive

4 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam RegenX Full time

Mô tả công việc:

(Mức lương:
triệu VNĐ)

  • Outbound: proactively contact RegenX farmers (Phone, Zalo, WhatsApp, etc.) to checkin, ensure they are engaging in the right farming practices and scheduling visits;
  • Inbound: take calls and requests for support from RegenX farmers who need assistance throughout our programs;
  • Support agronomic teams on material production (in Vietnamese) to best assist farmers in certain key regenerative practices;
  • Work with our technology team to make digestible materials for farmers;
  • Escalate technical requests for troubleshooting to the agronomy teams as necessary;
  • Collect feedback from RegenX farmers to improve our programs;
  • Coordinate across teams to continuously update Farmer Success operating procedures and improve the quality of the service we provide to farmers.

Chức vụ:
Nhân Viên/Chuyên Viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

You'll work in a diverse team made of well-seasoned professionals, building the next generation of climate tech companies.

While our initial geographic focus is in Vietnam, we will be expanding to Indonesia, Philippines and India. As such, mastery of English, Vietnamese and a third language is a plus.


Given the right ability, we would love for you to grow as the company grows and take the leadership of one of our Farmer Support hubs.


Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

  • Willing to learn and hardworking
  • Experience with CRM, Telemarketing and customer support systems
  • Fluent in digital communication channels and tools (Zalo, WhatsApp, etc.)
  • Very familiar with Google Workspace, Canva, ChatGPT (or other AI tools)
  • Has a deep personal interest in farming and agriculture
  • Demonstrated teamwork ability
  • High autonomy and able to selfmanage
  • Able to travel from time to time for farm visits (flexible schedule)
  • Good English skills (reading, writing), intermediate for listening and speaking
  • You need a stable internet connection at home

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,Nông Nghiệp

Đại Học
Dưới 5 năm