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Executive (Front) / Global Business

3 months ago

Hanoi, Hanoi, Vietnam VIS- vietnam investors service Full time



BASE.VN

Computer Software Hanoi, Vietnam

  • Customer Success Specialist_
  • Change management: System support and business process optimization by planning development strategies for businesses by using Kanban/ agile methods and approaches
  • Stakeholder management: Enhanced satisfaction, trust and built close relationships with customers & collected customer opinions and feedback for product improvement and development

Achievements:
The best newcomer in the month/ Supported successfully 36+ companies within

2 months.



Tiktok

Social Networking Software

Hanoi, Vietnam

  • Project Manager (Contract)_
  • Facilitated campaigns from end to end for Educationcreators' focusing on: account set up, training, and keeping them on track
  • Managed relationships with creators and other agencies by executing Education events
  • Prepared the contract, and tracked budgets, dates, and other relevant information in spreadsheets
  • Created and proposed content marketing strategies for creators and partners on

Tiktok Achievements:
Onboarded successfully 50+ creators in 3 months.



EllaStudy

Vietnam Start-up

Hanoi, Vietnam

  • Customer Success Executive_
  • Provided the customer with the knowledge needed to make the best use of the career mentorship platform, and advised customers on opportunities offered by the platform
  • Managed the business relations between customers and their mentors
  • Identified expansion opportunities for career mentorship platform
  • Ensured customers utilize the Mentor's capabilities, expanded and improved the platform's functionalities based on customers' feedback
  • Tracked renewal and expansion of contracts and managed executive relations

Analytical Skills:
Effective research, efficient problem solving, creative thinking,

communications & time management skills

Achievements:
Supported successfully 10+ mentees to study abroad at the Top 500 universities

in the world.

Requirement:

Languages:

  • Vietnamese (Native)
  • English (C1)
  • German (A1)
  • Italian (A1)

Skills:

  • IT skills: MS-Office (Word, Excel, PowerPoint)
  • CRM, Kanban & Agile platform
  • Excel at problem solving & strong communication and a fast learner
  • Ability to work independently and in a proactive, and agile working style
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