Partner Enablement

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam TikTok Full time
Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.

Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team

E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators.

We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Experience Team (SET) is part of the GNE organization. Our mission is to provide world-class service and experience for customers, sellers and creators.

SET is looking for a Tier 2 Service Specialist role who is responsible for handling escalations and complex cases within the Customer/Seller/Creator Service team.


  • Service account manager will be responsible for providing timely and accurate operational support to Tiktok sellers.
  • Conduct effective communication with sellers, including early warning communication with risky sellers, promote guidance on platform rules and regulatory, hold improvement sessions with sellers on their fulfillment and service performance.
  • Diagnosis on sellers operational performance, analyze performance data and deep dive on sellers pain point, dig for root cause, with the current product and process to assist the seller solve their problems.
  • Coordinate with cross-functional teams to resolve seller issues, follow-up and make sure close-loop to all escalations.
  • Engage sellers to develop long-term relationships and confidence in TikTok E-commerce.
  • Support ad-hoc projects and initiatives per business needs.

Qualifications:

  • BA/BS degree or equivalent practical experience.
2. 2+ years experience in e-Commerce field.

  • Good and effective communication skills internally and externally
  • Data analysis and problem solving skills
  • Proactive and continuous improvement attitude. Self-driven, creative, fast learner
  • Excellent written, verbal and interpersonal communication skills in English & Vietnamese for cross-border collaboration with internal stakeholders and providing operational support to local Vietnamese sellers on TikTok Shop.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.
  • Sales Enablement

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Microsoft Full time

    Country SE&O leaders are responsible for Business Performance, Sales Enablement, and Sales Operations in their geo. Country SE&O leaders work with their Area HQ teams to drive last mile execution of solution plays, seller enablement and the marketing activities in their geo.Responsibilities:Drive Business Leadership and Results Partners with Area LT to...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    Department Business Development and Partnerships- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The...

  • HR Business Partner

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam GSK Full time

    Site Name: Vietnam - Ho Chi Minh CityPosted Date: Jun Are you looking for a Human Resources management role that leverages your business partnering expertise and allows you to shape cultural change? If so, this HR Business Partner role could be an ideal opportunity to explore.This role will provide YOU the opportunity to lead key activities to progress YOUR...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Adecco Full time

    Job summary:Kaspersky is a global leader in next-generation cybersecurity solutions and services, Kaspersky offers premium protection against all cyber threats to your home. Operating in 200 countries and territories and have 34 offices in more than 30 countries.The company's mission is to build a safer world. Kaspersky believes in a tomorrow where...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam NielsenIQ Full time

    NIQ is seeking a talented Sales Enablement Specialist to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon contract closing. Lead in Sales performance analysis, identify opportunities/improvement areas for Sales team. Prepare financial reports weekly sales cadence,...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam NielsenIQ Full time

    Job Description:NIQ is seeking a talented Sales Enablement Specialist to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon contract closing.Responsibilities: Lead in Sales performance analysis, identify opportunities/improvement areas for Sales team. Prepare financial...

  • Client Partner

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Aleph Holding Full time

    Are you ready to join our digital revolution journey?Aleph represents the world's leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms' advertising capabilities. Through these...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Danfoss Full time

    Requisition ID: Job Location(s): Ho Chi Minh City, VNDanfoss is looking for an innovative, strategic and dynamic individual to join us as Channel Partner Manager for Danfoss Vietnam. Channel distribution is a key part of our go-to market strategy. The role will act as the expert in Vietnam Region channel management. In this position, the incumbent will be...

  • Partner Sales Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Siemens Ltd. Full time

    Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM)...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Flexport Full time

    Join us to solve real world problems while shaping the future of global trade:The opportunity:As a result of our global expansion, we're looking to hire a Partnerships Operations Manager, Vietnam to join our growing Asia Partner Operations Team. This role will work in a cross-functional environment, partnering closely not only with our forwarding and customs...

  • Po&d Partner

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam LEGO Full time

    Do you want to help as a People Partner to keep on inspiring the builders of tomorrow?If you are passionate about Human Resources and enjoy helping leaders resolve complex challenges, this might be the opportunity for you to be work for a loved and creative global companyLEGO's People, Operations & Development (PO&D) organisation includes 4 main areas:...

  • Client Partner

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Entravision Communications Corporation Full time

    Entravision is a leading advertising, media, commerce and ad-tech solutions company connecting brands to consumers by representing top platforms and publishers.Entravision has offices in 11 countries across APAC with headquarters in Singapore and is a wholly owned subsidiary of Entravision Communications (NYSE:EVC).Client Partner - Retail MediaVietnam |...

  • HR Business Partner

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Skretting Full time

    This HR Business Partner provides HR leadership, organizational and industry expertise and analysis to enable strategic business plans and aligning key HR priorities with the strategic priorities of the business, to which the HR Business Partner is connected (Cluster, OpCo, Function)Job Context The HR Business Partner translates the People must win battles...

  • Client Partner

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Entravision Communications Corporation Full time

    Entravision is a leading advertising, media, commerce, and ad-tech solutions company connecting brands to consumers by representing top platforms and publishersEntravision has offices in 10 countries across APAC with headquarters in Singapore and is a wholly owned subsidiary of Entravision Communications (NYSE:EVC)Client PartnerHo Chi Minh City, Vietnam |...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam HRS Full time

    City: Ho Chi Minh City- Job Function: Corporate Functions- Job Area: Human Resources- Seniority Level: Mid-Senior level- Date: Jun 19, 2024HRS AS A COMPANY:HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech,...

  • Client Partner

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Entravision Communications Corporation Full time

    MediaDonuts is an online advertising and technology company that helps advertisers achieve their Entravision MediaDonuts is a leading advertising, media, commerce and ad-tech solutions company connecting brands to consumers by representing top platforms and publishers.Entravision MediaDonuts has offices in 10 countries, across APAC with headquarters in...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Screenovate Full time

    This is a highly impactful role that will give the opportunity to define and execute Intel's partner SI consumption strategy through ecosystem partnerships.This role will drive scale via long-term strategic initiatives with partners across the Intel partner ecosystem viz. OEMs (e.g. Dell, HP) ODMs (e.g. Quanta, Advantech), ISVs, MSPs, Hyper-scalers & key...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam HRS Group Full time

    HRS AS A COMPANYHRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay. ProcureTech digitally revolutionizes lodging procurement, connecting corporations and...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Nhà Máy Bia Heineken Việt Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)1 Data Analysis & Visualization - 40% Develop visual reports, KPI scorecards, and dashboards using Power BI to review operational efficiencies and drive decision quality throughout business and other partner departmentsDatabased & Reporting Hub 50% Build, maintain and send out all related Reports/Tracking...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty Cổ phần tập đoàn Y khoa Sài Gòn Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Objectives:As a Finance Business Partner, you will report directly to Group Finance Director and serve as a key liaison between the group finance department and assigned hospitals within the group and/or functions at Head Office. Your primary responsibility is to provide financial analysis, strategic...