Manager Customer Account Management

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam DKSH Full time

Location:
Ho Chi Minh, VN
Job Summary
Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth

General Responsibilities

  • Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
  • Develop and implement processes and strategies (local gotomarket strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
  • Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement
  • Identify the shortterm business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
  • Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
  • Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
  • Develop deep insights and actionable recommendations from postevaluation analyses and incorporate into customer strategies
  • Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
  • Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)
  • Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives
  • Work closely with the crossfunctional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution

Functional Skills and Knowledge

  • Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
  • Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
  • Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
  • Demonstrate strong negotiation and communications skills
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in English, both written and spoken

Education
Degree in Sales/Marketing or related fields

Work Experience

  • Minimum five to eight years' experience in a similar role
  • Minimum two to three years' experience in a managerial capacity


  • Ho Chi Minh City, Ho Chi Minh, Vietnam LittleLives Inc Pte Ltd Full time

    Ho Chi Minh City- Work Type: Full Time- As a Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and...

  • Account Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Avery Dennison Full time

    Company Description Increase revenue by achieving sales objectives in existing and new accounts. Create and manage account strategies to deliver on sales goals to enable topline growth and gain share, and maximize profitability. Utilize global account management processes to plan and execute on key account strategies and initiatives. Leverage strong customer...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty Cổ Phần Maison Retail Management International Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) I.JOB BRIEFWe are looking for a CRM Manager who will be responsible for conducting cross team projects that will impact the most positively the acquisition, retention, and growth of the company's customers leveraging extensive customer data points and CRM channels. The individual will bring together task...

  • Account Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Tetra Pak Full time

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._Account Manager:We are looking for an Account Manager who drives specific operational or...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Amazon Corporate Services Vietnam Company Limited Full time

    Bachelor's degree in Business or a related field. 2+ years of professional experience with a history of consistently surpassing sales goals Excellent communication and presentation abilities, both externally with potential clients and internally with upper management Capacity to collaborate with all levels of a Seller's organization Skill in prioritizing...

  • Account Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Amazon Corporate Services Vietnam Company Limited Full time

    BA/BS degree preferred 3+ years of successful sales or account management experience, preferably in the eCommerce, online services or retail industries Demonstrated success in exceeding sales targets using a consultative, solutionsfocused approach Resultoriented. Strong commitment and ownership towards goals or target assigned Exceptional communication and...

  • Account Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Noventiq Full time

    About the role:As an Account Manager, you will work with various client segments such as large enterprise & mid-market and bring a strong customer base to the organization. You would be responsible for the acquisition of new customers and maintaining the relationship with the existing customers.You will support business growth through:Acquiring new accounts...

  • Account Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Noventiq Full time

    Now we're looking for Account Manager to bring your talent to Noventiq Vietnam. You'll be a part of our Sales Support team.Job overview:As an Account Manager, you will work with various client segments such as large enterprise & mid-market and bring a strong customer base to the organization. You would be responsible for the acquisition of new customers and...

  • Account Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam PepsiCo Full time

    ResponsibilitiesAReport to:Group Account Manager/ Organized Trade HeadBMain purpose:Build sales & profitability in assigned accounts by selling in initiatives established during the Annual Operating Plan (AOP). Develop and execute business programs, and ensure all assigned accounts comply with PepsiCo performance standards and Customer Development Agreement...

  • Key Account Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Talentnet Full time

    $2,500 - $3,000 ChemicalsRESPONSIBILITIES: Intimately know customer business including strategy, size, products, key decision makers, organization, new initiatives, pain points, etc. Develop by leveraging on appropriate CBC resources including Marketing team and others, mid to long terms Account Plans. Grow sales in various business segments of the customer....

  • Account Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Roquette Full time

    Roquette is a family-owned global leader in plant-based ingredients, a pioneer of plant proteins and a leading provider of pharmaceutical excipients.What makes us proud?Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.Each of our ingredients responds to...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Google Full time

    Minimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience in media account management or the advertising industry. Ability to communicate in English and Vietnamese fluently.Preferred qualifications: 6 years of experience in the digital media space. Experience in client side, agency, or digital platform selling...

  • Account Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Amazon CS Vietnam Company Ltd Full time

    BA/BS degree preferred 3+ years of successful sales or account management experience, preferably in the eCommerce, online services or retail industries Demonstrated success in exceeding sales targets using a consultative, solutionsfocused approach. Resultoriented. Strong commitment and ownership towards goals or target assigned Exceptional communication and...

  • Account Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Adecco Full time

    Job summary:Our client is one of the leading companies in integrated technology solutions —software, CAD/CAM equipment, and associated services—specifically designed for industries using fabrics, leather, technical têxtiles, and composite materials to manufacture their products.This Account Manager role oversees/is responsible for developing with...

  • Key Account Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Tetra Pak Full time

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._Key Account Manager:We are looking for Key Account Manager who is responsible for leading a...

  • Key Account Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam MSD Full time

    POSITION OVERVIEW:This role will manage & oversee HCPs activities committed customer plan to provide brilliant execution. Beside that, this person is also a key person to deploy experimenting projects and give solutions to the team base on expertise of customer understanding.PRIMARY ACTIVITIES: Define the objectives, the activity plan for HCP and...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Ecolab Full time

    Job SummaryThe Corporate Account Manager is responsible for growing & maintaining a portfolio of existing national or international corporate account contracts while developing relationships with and winning new customers. The successful CAM develops and implements plans to create ongoing improvement in customers' operations and converts that value into...

  • Key Account Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Abbott Laboratories Full time

    MAIN PURPOSE OF ROLE:Responsible for leading and driving sales and presence of Abbott products in assigned locations of Vietnam; managing developing Modern Trade customers such as Coopmart, BigC, Lotte, Citimart, Maximark, Vinmart, Vinatex Mart, etc; and leading the team to achieve desired sales objectives and market share gains.MAIN RESPONSIBILITIES: Use...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Uponly NV Full time

    Customer Service Manager Responsibilities Strategically lead the customer service department to enhance performance of our representatives by setting clear key performance indicators (KPIs) and career path planning for successful agents. Create processes to achieve the goals and objectives of the customer relations department given by the Top Management....

  • Key Account Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam công ty tnhh thực phẩm-link technologies việt nam Full time

    Responsibilities:Key Account Management:Develop and maintain strong relationships with key accounts in the South SOHO region.Drive sales turnover and growth within assigned accounts, ensuring alignment with company objectives.Manage display share and visibility at assigned accounts.Monitor account spending and profitability, ensuring it meets target...