Manager, Partner Social

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Grab Full time

Job Description:

Get to know the role


We're looking for team member who includes but is not limited to creating strategic marketing/communications plans to provide the company's presence to our Grab Partners through online channels, monitoring its effectiveness and efficiency by reaching out to relevant stakeholders & communication (comms) performance.

You will be reporting to Operations Department

  • Work with key business stakeholders to develop communication strategies and execute communication plans to drive business goals. Being a gatekeeper to ensure each of delivered messages is standardized & consistent between functional teams in all communications, engagement & enforcement activities to Grab Partners.
  • Have a condensed understanding of ride hailing and ecommerce's partners background, eager to strengthen relationships with our Partners toward the business purpose. Experience with managing social crises/ issues is an advantage.

Day-to-Day Responsibilities:

  • Provide communications counsel and serve as an effective filter for the various business units. Integrate our message into the community in a compelling and valuable way for Grab Partners including Driver & Merchant.
  • Manage incoming business requests, working closely with other teams to ensure the comm events reach the right audience before the effective timeline.
  • Demonstrate ability to generate lots of initiatives and new ideas, storytelling for social content via different ways (monthly/quarterly/yearly social events) to increase engagement and loyalty of Partners.
  • Monitor social content and Partner's interaction via o strategically online properties to drive communications in control
  • Ensure timely response to Partner concerns and the voice is carried out across all social media channels in defined topics as well as keep all responses in line with the company's vision/business objective.
  • Manage the responses to incidents, issues or crisis situations, and preempt and mitigate potential issues
  • Analyze metrics to determine the output and value of social community results and use the data as a critical planning threshold to handle critical
  • Be able to work with the Regional Product & CRM team to address, resolve and communicate any issues related to the new features, ensuring the best approach social practices.

Skill-sets:

  • 35 years experience in marketing, community, communications and/or at least 3 years management experience in those positions.
  • Strong project management, organized and attention to detail
  • Experience working in a nationwide team in a fastgrowing environment
  • Proven ability to work with crossfunctional teams including PR, Regional, Product, Marketing, Marketplace & other business teams.
  • English proficiency in both verbal and written
  • Resultsoriented and datadriven, especially have strong analytical skills
  • Ability to work well under pressure and in potential crisis situations
  • Has depth insights from consumer/campaigns/competitors perspective

Get to know our Team:

The Communications team is responsible for telling the Grab story to Partner (both Driver & Merchant) nationwide. We're the voice, eyes, ears of Grab Vietnam and also of our partner company. We're a young, established, long standing team responsible for nurturing love and relation with our driver & merchant partner.

  • Ho Chi Minh City, Ho Chi Minh, Vietnam Trusting Social Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Partner with department leaders to develop and implement HR strategies that support the overall business objectives Provide guidance and support on HR policies, procedures, and best practices Collaborate with department leaders to identify talent needs and develop effective recruitment and retention...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Leo Burnett Full time

    Company DescriptionWe help grow many of the world's most iconic brands at Leo Burnett. We help grow even more of the world's most talented people. You'll find at Leo Burnett an agency built on ideas and dependent upon the people behind them. A culture that doesn't just respect creativity but cherishes it. And a community where the path you choose is your...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Trusting Social Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Partner with department leaders to develop and implement HR strategies that support the overall business objectives Provide guidance and support on HR policies, procedures, and best practices Collaborate with department leaders to identify talent needs and develop effective recruitment and retention...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam cargo-partner Full time

    Do you have experience selling Cold Chain products? Are you ready to increase your scope and take on a Regional Product Development role innovating our Reefer product whilst focusing on Commercial Development? If so, we have the perfect role at cargo-partner for you***We have just had our most profitable year ever and our expansion plans are in full flow...

  • Partner Acquisition

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam METUB Network Full time

    1. Job summaryAt Melive, we're on a mission to accelerate social commerce. We connect passionate creators with ambitious brands, igniting sales and engagement through captivating livestreams and short-form videos.As a Partner Acquisition and Onboarding Specialist at Melive, you'll be the first point of contact, bringing the magic of social commerce to life...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam cargo-partner Full time

    1. Leadership of the warehouse workersDisposition of the warehouse workers and temporary employees including proper administrationResponsible for all organisational matters in the warehouse, cares for efficient structuring and workflowResponsible for the warehouse equipment and maintenanceHandling of dangerous goods (transport documents, proper storage...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam cargo-partner Full time

    1. Leadership of the warehouse workersDeposition of the warehouse workers and temporary employees including proper administrationResponsible for all organisational matters in the warehouse, cares for efficient structuring and workflowResponsible for the warehouse equipment and maintenanceHandling of dangerous goods (transport documents, proper storage...

  • Product Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Trusting Social Full time

    Trusting Social***- Havana Tower - 132 Ham Nghi, District 1, Ho Chi Minh- At office- Posted 5 hours ago- Skills: Product ManagerPythonEnglishTop 3 reasons to join us:Top Salary, Awesome Benefits Premium healthcare for 3 members in family Grab to work, Lunch allowance for all employeeJob description:Trusting Social and the AGI revolution Trusting Social has...

  • Product Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Trusting Social Full time

    Trusting Social***- Havana Tower - 132 Ham Nghi, District 1, Ho Chi Minh- At office- Posted 34 minutes ago- Skills: Product ManagerPythonEnglishTop 3 reasons to join us:Top Salary, Awesome Benefits Premium healthcare for 3 members in family Grab to work, Lunch allowance for all employeeJob description:Trusting Social and the AGI revolution Trusting Social...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam AnyMind Group Full time

    What You Will Do:AnyMind's Partner - a global digital and integrated communications agency that provides strategic counsel and creative thinking is looking for a new Social Account Senior Manager.Client Relationship Management: Building and nurturing strong relationships with existing clients and new business. Lead the development and execution of...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Adecco Full time

    Job summary:Kaspersky is a global leader in next-generation cybersecurity solutions and services, Kaspersky offers premium protection against all cyber threats to your home. Operating in 200 countries and territories and have 34 offices in more than 30 countries.The company's mission is to build a safer world. Kaspersky believes in a tomorrow where...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Younet Social Full time

    Younet Social***- 70 Lu Gia, District 11, Ho Chi Minh- At office- Posted 5 hours ago- Skills: Project ManagerEnglishJob description: Consult clients to build up niche social networks and software projects based on the company's tech stack. Take part in preproject activities such as estimation of project efforts, preparation of highlevel project plan...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Hewlett Packard Full time

    What a Partner Business Manager does at HP:Serves as the expert to the partner for complex information regarding product, services, and software transitions, promotions, and configurations. Educates and updates partners on new HP technologies or solutions. May be brought in by partners to sell HP brand to end customers. Establishes and maintains account...

  • Partner Sales Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Siemens Ltd. Full time

    Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM)...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam METUB Network Full time

    1. Job summaryAt Melive, we're on a mission to accelerate social commerce. We connect passionate creators with ambitious brands, igniting sales and engagement through captivating livestreams and short-form videos.As a Partner Success Executive at Melive, you'll be the alchemist behind this transformation, nurturing creators and unlocking their full potential...

  • Partner Sales Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Siemens Digital Industries Software Full time

    Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacturing of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM)...

  • Product Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Trusting Social Full time

    Trusting Social***- Havana Tower - 132 Ham Nghi, District 1, Ho Chi Minh- At office- Posted 5 hours ago- Skills: Product ManagerSystem EngineerTeam LeaderTop 3 reasons to join us:Top Salary, Awesome Benefits Premium healthcare for 3 members in family Grab to work, Lunch allowance for all employeeJob description: Trusting Social is the leading Digital...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Chubb INA Holdings Inc. Full time

    Job RequirementsImplementing online marketing activities including Social Media, SEO/SEM, demand generation, leads generation, etc. for brand awareness, members/followers recruitment or commercial based objectivesManaging communications vendors (social media, digital media buying, PR) for project quality and KPIs commitmentCoordinating with agencies,...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Mekong Capital Full time

    About:The E&S Manager leads the implementation of the Climate-Focused Fund's Environmental & Social Management System (ESMS) and broader Environmental and Social (E&S) policies. Working with the investment teams, they will ensure appropriate measures are in place to ensure regenerative agriculture and sustainable forestry projects are selected and managed to...

  • Social Media Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam OPSWAT Full time

    OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...