Manager, Partner Social
2 weeks ago
Job Description:
Get to know the role
We're looking for team member who includes but is not limited to creating strategic marketing/communications plans to provide the company's presence to our Grab Partners through online channels, monitoring its effectiveness and efficiency by reaching out to relevant stakeholders & communication (comms) performance.
- Work with key business stakeholders to develop communication strategies and execute communication plans to drive business goals. Being a gatekeeper to ensure each of delivered messages is standardized & consistent between functional teams in all communications, engagement & enforcement activities to Grab Partners.
- Have a condensed understanding of ride hailing and ecommerce's partners background, eager to strengthen relationships with our Partners toward the business purpose. Experience with managing social crises/ issues is an advantage.
Day-to-Day Responsibilities:
- Provide communications counsel and serve as an effective filter for the various business units. Integrate our message into the community in a compelling and valuable way for Grab Partners including Driver & Merchant.
- Manage incoming business requests, working closely with other teams to ensure the comm events reach the right audience before the effective timeline.
- Demonstrate ability to generate lots of initiatives and new ideas, storytelling for social content via different ways (monthly/quarterly/yearly social events) to increase engagement and loyalty of Partners.
- Monitor social content and Partner's interaction via o strategically online properties to drive communications in control
- Ensure timely response to Partner concerns and the voice is carried out across all social media channels in defined topics as well as keep all responses in line with the company's vision/business objective.
- Manage the responses to incidents, issues or crisis situations, and preempt and mitigate potential issues
- Analyze metrics to determine the output and value of social community results and use the data as a critical planning threshold to handle critical
- Be able to work with the Regional Product & CRM team to address, resolve and communicate any issues related to the new features, ensuring the best approach social practices.
Skill-sets:
- 35 years experience in marketing, community, communications and/or at least 3 years management experience in those positions.
- Strong project management, organized and attention to detail
- Experience working in a nationwide team in a fastgrowing environment
- Proven ability to work with crossfunctional teams including PR, Regional, Product, Marketing, Marketplace & other business teams.
- English proficiency in both verbal and written
- Resultsoriented and datadriven, especially have strong analytical skills
- Ability to work well under pressure and in potential crisis situations
- Has depth insights from consumer/campaigns/competitors perspective
Get to know our Team:
The Communications team is responsible for telling the Grab story to Partner (both Driver & Merchant) nationwide. We're the voice, eyes, ears of Grab Vietnam and also of our partner company. We're a young, established, long standing team responsible for nurturing love and relation with our driver & merchant partner.
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