Training Coordinator

1 week ago


Hanoi, Hanoi, Vietnam SMARTOSC Full time

Internal coordination

  • Facilitate meetings with Academy and other external team to align strategies for all stakeholders
  • Closely check up and monitor students and tutor/mentor performance to ensure measurable outcomes
  • Share student/moderator's feedback with wider team when applicable and proactively and preemptively align on action needed for issue resolution
  • Conduct service team's internal discussions/ alignment meetings on students' progress to make sure everyone is on the same page and working as an effective team

Operations and ongoing improvement

  • Stay up to date with and contribute to knowledge base & learning materials
  • Identify and highlight opportunities for service improvement
  • Stay uptodate with standardized testing schedules and registrations to advise relevant stakeholders and support students as required
  • Maintain thorough documentation and training for standard operating procedures

Learning system management

  • Generate ideas for learning activities & materials
  • Support to build & organize content (slides, videos, etc)
  • Coordinate with production team to deliver videos/ slides for learning & communication purposes
  • Manage Learning Management System

Requirements:

  • At least 2 years of equivalent experience
  • Understanding and experience with reporting activities, issues and requirements in a global organisation
  • Excellent communication and organizational abilities
  • Adaptability to learn new systems and processes quickly
  • Meticulous attention to detail
  • Proficient in Excel & Slides tools
  • Ability to manage multiple stakeholders and workflows simultaneously
  • Advanced interpersonal skills to problem solve in highpressure situations
  • A high appetite for personal development and hard work the role will feature intense mentorship and collaboration, in a fastpaced and highexpectations environment

Advantageous:

  • Prior relevant knowledge and experience in education/ mentoring/ coaching/ youth development
  • Knowledge of college admissions and international education systems

Benefits:

  • Attractive salary package
  • Salary review twice a year
  • Flexible working hour (Monday to Friday, between 7.30 am pm on staff's preference)
  • Premium health care up to $3,000/year
  • Working in professional English environment
  • Annual company trip inside or outside Vietnam
  • Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
  • Free entertainment parties: Birthday party, Anniversary party, Sumup Party, Year-End Party, etc.

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