Country General Manager

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Technodex Berhad Full time

Purpose of Role:


To provide the leadership and be responsible in driving the country team to achieve the targeted P&L through effective management of sales and marketing channel, operations process and productivity compliance, finance discipline, and provide seamless customer experience to the customer.


Job Dimensions (e.g. No. of employees managed, budget authority, etc)

  • Overall country team of employees
  • Managing team of Sales and Marketing, Finance, operations and customer service
  • Country operations budget and P&L of USD 500k to USD 15 Million
  • Individual approval limit of up to USD 5000
  • Country service KPI performance

Qualification / Experience Required

  • Minimum 810year experience in express or freight forwarding related industry with 34 years of general management experience
  • Indepth operational and product knowledge of supply chain solutions which include warehousing, express, air, ocean and trucking operations
  • Good understanding of financial reporting and capacity to plan future operations
  • Proficient and strong local business contacts to develop and drive business development within the country
  • Technological opportunities in operations management.

Key Accountabilities
̈ Develop and meet country sales, marketing and operational strategies and P&L to effectively support the business growth

̈ Ensure high integrity in country accounting and reporting process and compliance to corporate requirements

̈ Drive country business development and support regional initiatives to achieve regional growth target

̈ Develop and ensure a highly motivated team within the country operations

̈ Ensure that all staff provides a high level of customer service to both internal and external customers.

̈ Manage relationships with staff, peers, management team and customers in a manner that seeks and encourages involvement recognising and valuing contributions.

̈ Ensure all operations are manned to agreed and specified level through maximum utilisation of all available resources, human and otherwise

̈ Develop, implement and oversee equipment maintenance plan.

̈ Manage operation to budget and develop annual budget and justification for operation.

̈ Work on the quality of operation activities to gain quality accreditation.

̈ Develop, implement and maintain security procedures.

Job Competencies

Knowledge:

In-depth operational and product knowledge including air, ocean, trucking and warehousing

Good understanding of financial reporting and capacity to plan future operations.

Technological opportunities in operations management.

Proficient and strong business acumen

Skills:

Thorough planning and organising of the work and careful monitoring of resources and progress to achieve planned results.


Clear, relevant and timely two way passage of information to the relevant people, delivered at the correct level - speaking, presenting, writing, listening and questioning.

Drive for results.

Good housekeeping acumen and attention to details.

Strong negotiating skills.

Project management and implementation.

Behaviours:

Quality and customer focus in putting the customers first and providing valued service.

Effective team leadership and people management skills with demonstrated authority, credibility and direction.

Professional and instils confidence in others.

Promote culture of compliance.

Analytical and conceptual thinking.

Tactful and empathetic.

Proactive and responsible.

Committed to improvement.

Achievement oriented.

Creative thinking.

Health and Safety Responsibilities
̈ Accountable for all matters relating to Health and Safety in the activities under his or her control.

̈ Ensures that all Supervisors and employees under his or her control are notified of, trained in, fully understand and implement the requirements of the Business Unit Health and Safety Policy.

̈ Assesses the safety performance of his or her areas of responsibility by undertaking regular safety inspections in all areas of the work place under his or her control to satisfy himself or herself that safe systems and methods of work are being observed.

̈ Ensures that hazards are identified and remedial action is taken to remove them and where necessary

̈ Ensures that all incidents are thoroughly investigated and where necessary introduces preventive measures to avoid recurrences with all appropriate documentation forwarded to the Business Unit Safety Director.

̈ Communicates accident prevention information to all employees under his or her control and takes steps to verify that the information is understood.

̈ Ensures that induction training programmes in relation to Health and Safety are being carried out.

̈ Ensures that adequate first aid equipment and facilities are provided and maintained for use and this includes adequate provision of appropriately trained personnel and First Aid kits.

̈ Ensures that all employees under his or her control are

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