Customer Service Supervisor

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty Cổ Phần Mỹ Phẩm Sachi Cosmetic Full time
**Mô tả công việc**:
(Mức lương: triệu VNĐ)
- Hỗ trợ Leader phân bổ chỉ tiêu cho nhân sự và lên kế hoạch để đạt được mục tiêu KPI hàng tháng, quý, năm.
- Đốc thúc, giám sát nhân sự, làm việc với bộ phận sale, driver để cùng hỗ trợ CSKH giảm tỉ lệ hoàn đơn dưới 20%.
- Cùng với Leader xây dựng quy trình chăm sóc khách hàng online ; Định kỳ đánh giá, đo lường và nâng cấp kịch bản CSKH.
- Hỗ trợ trưởng nhóm xây dựng đội nhóm và đào tạo đội ngũ nhân sự CSKH.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Lương cứng: vnd)
- Được hỗ trợ cơm tối + tráng miệng.
- Du xuân, du lịch hè hàng năm, tiệc cuối năm
- Được đóng BHXH, BHYT, BHTN theo quy định của nhà nước.
- Chính sách phúc lợi: sinh nhật, các ngày Lễ/ Tết,... theo quy định

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Nữ từ tuổi.
- Tốt nghiệp Cao đẳng trở lên
- Tiếng Anh trình độ tối thiểu IELTS 5.0 hoặc Toiec 650 (không yêu cầu bằng sẽ làm bài test).
- Có kinh nghiệm ở vị trí tương đương hoặc chưa có kinh nghiệmnhưng có định hướng phát triển lên supervisor hoặc leader.
- Có kỹ năng lập kế hoạch, giao tiếp, đào tạo, phân tích tổng hợp báo cáo..

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Giám Sát Dịch Vụ,Nhà Hàng/Khách Sạn

Trung cấp - Nghề
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