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Chief Commercial Officer

3 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Mekong Capital Full time

Role purpose

  • Prepare the annual budget and develop scenarios for the Commercial Department within the Company to implement annual milestone KPIs based on the Company's Vision.
  • Manage and oversee the Company's business operations nationwide.

Challenges

  • Building a business process to ensure synchronization (Process, Sales Incentives) drives sales.
  • Engaging and transforming sales staff to adopt the new service sales process according to the new plan.
  • Predicting market trends and industry benchmarks to gain a competitive edge

This includes Sales strategy:
Sales strategy - Pricing strategy.

Decision-making authority

  • Deciding on rewards, promotions, transfers, assignments, arrangements, and dismissals of employees within the department in case of disciplinary violations.
  • Being approved for the allocation of Marketing budgets to branches according to the approved plan by the Board of Directors.

Key Accountabilities

1.

Budgeting:


Create the annual budget and develop scenarios for departments within the Commercial Department to implement annual milestone KPIs based on the company's Vision 2027.


2. Management, Operation and Execution
- a. Management and Operation_

Establishment:
Building the processes, allocation of KPI targets, internal incentive policies, monitoring and evaluating work effectiveness, salary and commission regulations for employees, and customer discount reduction policies:

  • Indirect support and office team
  • Analysis and statistics
  • Database construction and security
  • Sales team
  • Marketing team
- b. Execution_

Building organizational structure and standardizing the operation of the Commercial Department.

  • Establishing the organizational structure and departmental processes within the department.
  • Creating a budget to develop Trade policies.
  • Reviewing and adjusting prices to align with competitive advantages.
  • Collaborating with the Operations to provide committed timelines for overall process disclosure.
  • Developing and implementing processes and training programs for the sales team.
  • Monitoring the quality of the sales team.
  • Standardizing data systems, security, and implementing control systems (CRM).
  • Building and implementing postsales customer care processes.
  • Training sales teams and conducting B2B activities with branches that do not meet weekly, monthly, or quarterly revenue KPI targets.

Key Requirements

  • Bachelor's degree or higher level of education.
  • Proficient in English and Vietnamese
  • Minimum of 5 years of experience as Sales Director, Commercial Director, or similar roles.
  • Knowledge of building processes and operating business systems.
  • Ability to propose annual business plans (Revenue targets) to the CEO and execute the implementation plan.
  • Ability to develop and maintain B2B customer groups (Corporate customers).
  • Understanding and knowledge of the domestic express delivery market is an advantage.
  • Decisiveness in handling and allocating tasks for a dispersed workforce.
  • Possessing communication, leadership, charisma, motivation, and encouragement skills to inspire employees and drive them toward achieving business goals.
  • Proficiency in statistics, analysis, presentation skills, and quick calculations. Goaloriented and resultsdriven (Datadriven).
  • Strong commitment, integrity, responsibility, tenacity, and a "cando" attitude.