Chief Commercial Officer

4 weeks ago

Ho Chi Minh City, Vietnam Mekong Capital Full time

**Role purpose**
- Prepare the annual budget and develop scenarios for the Commercial Department within the Company to implement annual milestone KPIs based on the Company's Vision.
- Manage and oversee the Company's business operations nationwide.

**Challenges**
- Building a business process to ensure synchronization (Process, Sales Incentives) drives sales.
- Engaging and transforming sales staff to adopt the new service sales process according to the new plan.
- Predicting market trends and industry benchmarks to gain a competitive edge. This includes Sales strategy: Sales strategy - Pricing strategy.

**Decision-making authority**
- Deciding on rewards, promotions, transfers, assignments, arrangements, and dismissals of employees within the department in case of disciplinary violations.
- Being approved for the allocation of Marketing budgets to branches according to the approved plan by the Board of Directors.

**Key Accountabilities**

**1. Budgeting**:
Create the annual budget and develop scenarios for departments within the Commercial Department to implement annual milestone KPIs based on the company's Vision 2027.

**2. Management, Operation and Execution**
- a. Management and Operation_

Establishment: Building the processes, allocation of KPI targets, internal incentive policies, monitoring and evaluating work effectiveness, salary and commission regulations for employees, and customer discount reduction policies:

- Indirect support and office team
- Analysis and statistics
- Database construction and security
- Sales team
- Marketing team
- b. Execution_

Building organizational structure and standardizing the operation of the Commercial Department.
- Establishing the organizational structure and departmental processes within the department.
- Creating a budget to develop Trade policies.
- Reviewing and adjusting prices to align with competitive advantages.
- Collaborating with the Operations to provide committed timelines for overall process disclosure.
- Developing and implementing processes and training programs for the sales team.
- Monitoring the quality of the sales team.
- Standardizing data systems, security, and implementing control systems (CRM).
- Building and implementing post-sales customer care processes.
- Training sales teams and conducting B2B activities with branches that do not meet weekly, monthly, or quarterly revenue KPI targets.

**Key Requirements**
- Bachelor's degree or higher level of education.
- Proficient in English and Vietnamese
- Minimum of 5 years of experience as Sales Director, Commercial Director, or similar roles.
- Knowledge of building processes and operating business systems.
- Ability to propose annual business plans (Revenue targets) to the CEO and execute the implementation plan.
- Ability to develop and maintain B2B customer groups (Corporate customers).
- Understanding and knowledge of the domestic express delivery market is an advantage.
- Decisiveness in handling and allocating tasks for a dispersed workforce.
- Possessing communication, leadership, charisma, motivation, and encouragement skills to inspire employees and drive them toward achieving business goals.
- Proficiency in statistics, analysis, presentation skills, and quick calculations. Goal-oriented and results-driven (Data-driven).
- Strong commitment, integrity, responsibility, tenacity, and a "can-do" attitude.

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