Customer Event Associate Manager

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Adecco Full time

Job summary:

A worldwide-known luxury brand is looking for a Customer Event Associate Manager in Ho Chi Minh City

Responsibilities:

  • Plan & develop Client engagement activities or local experiences to grow the CRM database in terms of volume and value growth towards the achievement of company targeted Client Engagement yearly goals with excellence.
  • Work closely together with Regional Customer Engagement Manager, Marketing team and local Retail Manager in dedicated country to set up and execute high level of different client touch points and activations as accordance to the WW guideline and regional directives.
  • Development of high touch luxury customer experience programs that capitalize on customer needs to strengthen relationship and loyalty.
  • Effectively roll out the implementation various brand or local experiences, instore/offsite activities in the country with direct client facing opportunities.
  • Proactively identify and prioritize high value customer audiences from internal database.
  • Strong network to partner externally and actively explore opportunities focusing on recruitment of new potential customers and initiating activities with interesting execution to pamper and indulge customers. Third party collaborations and recruit externally of other affluent/potential clients into Gucci Community.
  • Analyze and translate data, monthly customer insights and client engagement segmentation overview performance into effective action plans implemented to meets the target performance focusing on the following:
  • Upgrade/Increase the client spending tier and retention of existing top tier customers by developing loyalty with them
  • Increasing recruitment by identifying high affluent and high potential clients
  • Improve link sales to: Increase value per transaction, increase average client spent, Increase unit per transaction and frequency of visits
  • Evaluate to surprise and delight top and high potential client with gifting for long term relationship building and client cultivation.
  • Work cohesively with Retail and Store Manager to deliver Client Centric strategies & above actions plan in attaining a high level of Client Retention & Acquisition Rate.
  • Stakeholders Management: Collaborate closely with local Merchandising, Visual Merchandiser, Finance, Retail & Training team in executing key client initiatives/projects.
  • Promptly review and follow up required action from Top Client Tracker report and develop effective action plan require to reach the regional sets of corporate objectives
  • Evaluate to surprise and delight top and high potential client with gifting for long term relationship building and client cultivation.
  • Manage client engagement expenses within allocated budget; ensuring budget is spent most efficiently and effectively maximizing ROI performance. Process aligning with the finance and procurement policy.
  • Timely submission on finance related reports quarterly and on adhoc basis.

Experience requirements:

  • Fluent in English
  • 56 years of related client engagement experience, specifically around customer insights, client events plan, retail, and/or retention/loyalty programs
  • Good understanding of Luxury Client Experience and in Tune with Current Luxury Experiences. Touch of Luxury Finesse
  • Multitasking & Excellent organizational skills
  • Excellent in Project/Event Management and resourcefulness
  • Committed to maintain a close and effective relationships with customers to gains their trust and respect

Education requirements:

Contact Person:

My Le

Adecco

  • Ho Chi Minh City, Ho Chi Minh, Vietnam Webhelp Full time

    Customer Service/SupportLocation Ho Chi Minh, Vietnam***Job Title:Associate, Customer Acquisition (Vietnam)Job Description:The Associate Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is...

  • Event Executive

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Informa Markets Full time

    Company Description Informa PLC is a leading international events, intelligence and scholarly research group.**Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Events Executive

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Informa Markets Full time

    Company Description Informa PLC is a leading international events, intelligence and scholarly research group.**Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Park Hyatt Saigon Full time

    SummaryPark Hyatt Saigon occupies a prime position in central Ho Chi Minh City in Vietnam (District 1), overlooking the elegant Opera House on Lam Son Square. The premier hotel in Ho Chi Minh City is within reach of boutique shops, restaurants, and parks. There are plenty of recommended shopping hot spots and things to do within walking distance of our hotel...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Bosch Global Software Technologies Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) The associate will be trained in Project management related processes and tools at Bosch in order to be able to assist project manager in managing various projects.The associate will: Assist project manager in project management related tasks such as risk reporting, project budget/resources/tracking...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam BIN Corporation Group Vietnam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)** Who you'll work withOne IBC Group specialized in providing pre-incorporation & post-incorporation services in more than 27 Jurisdictions: Offshore Company Formation; Account Opening Consultancy; Accounting & Auditing Services.To make our services easily accessible to all clients, One IBC Group had...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam lalamove Full time

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery...

  • Sales Associate

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam công ty tnhh maker sixty four Full time

    Ensure to deliver comprehensive brand and products information to customers.Manage and process pre- sales and aftersales requests.Identify and implement, when it is appropriate, upselling and cross selling tactics. Keep track of inventory and maintain showroom representation.Build and maintain effective relationship with customers.Ascertain customers' needs...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam QIMA Full time

    QIMA is looking to hire a passionate Marketing Project Manager with experience in both Digital Marketing and Event Management. The role will report to both the Digital Marketing Manager and Lab Testing Manager.You will be working as a member of the Marketing team to support the growth of our Lab Testing business in South East Asia. You will create and...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam lalamove Full time

    This role is one of the most important positions in our company because you have the most touch points with our users and drivers. You will rush to answer every call on the first ring, and when you are on the phone, you are our Lalamove ambassador. Whether our customers or drivers have a positive experience with us depends on you.No two days are ever the...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Thời trang và Mỹ phẩm Duy Anh Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Supervise luxury brand activation initiatives to deeply engage VIC customers, fostering brand loyalty and driving sales conversion. Collaborate with Brand Marketing teams to understand their vision, preferences, and business objectives for each event. Develop and execute comprehensive event plans,...

  • Event Executive

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam ABV Restaurant & Bars Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Grow both new and existing local corporate accounts Be passionate and knowledgeable about the products and venues to better engage in event sales Use your flair and individuality to drive sales and create connections with the clients Play a leading role in embedding a culture of sales Meet your sales...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Expedia Group Full time

    Associate Market Manager:The Associate Market Manager's primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group's fast-growing global traveler base. The Associate Market Manager works with lodging partners within their assigned territory to help maximize...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Talentnet Full time

    PharmaceuticalsRESPONSIBILITIES:COMMERCIAL SALES OPERATIONS: Manage monthly effective Sales Closing as per Calendar Prepare Inventory Management/stock requirement as per the business requirement Setting Yearly Team Sales Target as well as Individual SalesTRANSFER SALES MANAGEMENT: Review of Transfer Sales achievement in line with Budget Manage PDCA (Plan Do...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam HSBC Full time

    Job Advert DetailsSome careers open more doors than others.If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Thời trang và Mỹ phẩm Duy Anh Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)RESPONSIBILITIES:Client Engagement: Devise and implement tailored strategies for VIP clients and various membership levels to enhance their engagement and loyalty. Maintain and nurture existing client relationships while actively reactivating dormant clients. Create and execute cobranding events and...

  • Event Executive

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Informa Markets Full time

    Company DescriptionWe organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.We also provide year-round online platforms where companies showcase their businesses and products and...

  • Event Executive

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Informa Markets Full time

    Company DescriptionWe organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.We also provide year-round online platforms where companies showcase their businesses and products and...

  • Event Executive

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Informa Markets Full time

    Company DescriptionWe organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.We also provide year-round online platforms where companies showcase their businesses and products and...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Marriott International, Inc Full time

    Job Number Job Category Sales & MarketingLocation Renaissance Riverside Hotel Saigon, 8-15 Ton Duc Thang Street, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the property's Banquets/Catering Department in the property's reactive and proactive sales efforts with...