Manager, Policy Services

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam FWD Insurance Full time
About FWD Vietnam


FWD Group is a pan-Asian life insurance business with more than 10 million customers across 10 markets, including some of the fastest growing insurance markets in the world.

FWD reached its 10-year anniversary in 2023.

FWD Vietnam was established in 2016 and is a member of FWD Group.

FWD is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology.

Through this customer-led approach, FWD is committed to changing the way people feel about insurance.

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PURPOSE
Lead team Premium collections to ensure all related activities and projects completed as aligned timeline and goals.

KEY ACCOUNTABILITIES

  • Manage team Premium Collections and Admin
  • Training, and coaching team members
  • Manage all premium collections for renewal and policy alteration.
  • Deal with partners/vendors and manage the agreement
  • Take part in or lead projects assigned by line manager
  • System, product projects: prepare Biz requirements, review workflow, UAT, go live
  • Manage all activity related to tax invoice
  • Manage scanning system, imaging document
  • Manage PS admin works, payment for vendor
  • Detect, and prevent fraud in premium payment: Review 80% of payments by credit card for UL, ILP
  • Work with Fin monitoring tax invoices daily and report:
  • Work with Fin monitoring tax invoices daily and report:
  • Other assigned projects and adhoc tasks.
QUALIFICATIONS / EXPERIENCE

  • University graduated (Finance or Economic is preferable)
  • At least 5 years experience in Life Insurance; experience in Operation, PS is preferable.
Experience on Life Asia system is preferable

  • Experienced in OP admin works.
  • Experienced in the management level is preferable. At least 5 years in management role
KNOWLEDGE & TECHNICAL SKILLS

  • Proficient in English and Vietnamese
  • Knowledgeable in computer software and skilful in computer system usage.
  • Knowledge and Experience on Life Asia system is preferable.
  • Strongly skilful in communications and negotiations
  • Effective management skills
  • Highly committed, well organized, proactive, innovative, honest, integrity, thorough, persevere, and diligent
  • Able to deliver work under tight deadlines and heavy pressures


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