Service Management Specialist Ii, Vng Solutions

1 week ago

Ho Chi Minh City, Ho Chi Minh, Vietnam công ty cổ phần vng Full time
Our IT Service Management department is looking for process
- driven, talented IT Service Management Specialists across three levels (I
  • III) to join our remote team. As an integral part of our team, you&039;ll be responsible for implementing, supporting, and continually improving our service management policies and processes. This role offers an exciting opportunity to shape the service management landscape within our organization, ensuring the highest standards of IT service delivery and operational excellence.

VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale.

With its key markets in the Middle East, the US, and Europe, VNG Solutions&039;s headquarters in Vietnam is dedicated to providing enterprise
- level services and empowering customers and society to advance decisively into the digital future.
We are dedicated to the development and well
- being of our staff members while creating a supportive work environment that allows them to reach their greatest potential
VNG Solutions provides top
- notch services while strictly adhering to international standards. We remain in the public eye as experts in "the next big technologies". VNG Solutions will provide you with a creative environment with an emphasis on B2B services, where you will have the opportunity to foster your abilities and learn about various technologies to advance your career.

Responsibilities:

Prepare and participate in Change Advisory Board (CAB) and Technical Change Advisory Board (TCAB) meetings.

Define, document, oversee, and support IT Service Management (ITSM) policies, processes, and tools, focusing on areas such as change, release, asset, incident, and problem management, among others.

Participate in outage resolution, change management compliance, and problem investigations.
Document and track critical success factors, key performance indicators, and core operational metrics.
Manage problem records, encompassing both reactive and proactive problem management.
Drive the implementation of service improvement initiatives.
Conduct compliance audits, analyze data to identify trends, and develop actionable solutions.

Yêu cầu công việc:

Experience:

Proven track record in measuring process performance and using metrics to drive service improvements.

2 to 4+ years of work experience in ITSM, with a specific focus on asset and configuration management for advanced levels (II- III).


Qualifications:
Excellent interpersonal, verbal, and written communication skills.
Strong analytical and problem
- solving skills, with attention to detail.
ITIL training and/or certification, with ITIL v4 Foundation Certification required.
Proficient in office productivity tools (Word, Excel, PowerPoint).
Bachelor's degree or equivalent experience.

Quyền lợi:

Laptop, Phụ cấp, Chăm sóc sức khỏe, Đào tạo, Tăng lương, CLB thể thao

Cập nhật gần đây lúc:
:45:12

  • IT Service Management Specialist Iii, Vng Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital...

  • Service Delivery Manager, Vng Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital...

  • Network Operations Specialist, Vng Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital...

  • Network Operations Specialist, Vng Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam công ty cổ phần vng Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions&039;s headquarters in Vietnam is dedicated to providing enterprise- level services and empowering customers and society to advance decisively into the...

  • Configuration Manager, Vng Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital...

  • Senior Gis Specialist, Vng Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital...

  • Service Delivery Director, Vng Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    The Service Delivery Director (SDD) is the primary point of contact responsible for the overall delivery and customer satisfaction of managed services engagements for assigned accounts. The SDD develops a "trusted advisor" relationship with their partner Customer Manager and develops and leads the overall ongoing operational management for the VNG Solutions...

  • Senior Solution Architect, Vng Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital...

  • DevOps Engineer, Vng Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital...

  • Solution Architect, Vng Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital...

  • Database Administrator, Vng Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital...

  • Solutions Consultant, Vng Cloud

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    VNG Cloud:All-in-one cloud computing platform offering infrastructure, storage, security, and data management services. Scalable and flexible solutions cater to diverse business needs, improving efficiency, security, and overall performance.Join us to explore the best place in Vietnam for people to work, learn and grow.About the job:We are looking for...

  • Senior DevOps Engineer, Vng Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital...

  • Database Reliability Engineer, Vng Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital...

  • Senior Business Analyst, Vng Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital...

  • Solution Architect, Vng Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Corporation Full time

    VNG Corporation***- VNG Campus, Tân Thuận Đông, District 7, Ho Chi Minh- At office- Posted 1 hour ago- Skills: AzureSolution ArchitectTop 3 reasons to join us:Attractive salary & benefits you'll love Building largescale products Working in one of the best places to work in VNJob description:Responsibilities: Lead the design and development of endtoend...

  • Product and Technical Manager, Vng Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam công ty cổ phần vng Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions&039;s headquarters in Vietnam is dedicated to providing enterprise- level services and empowering customers and society to advance decisively into the...

  • Senior Microsoft 365 Administrator, Vng Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital...

  • Senior Database Systems Engineer, Vng Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital...

  • Senior Azure Cloud Solution Architect, Vng Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital...