Deputy CRM Manager

1 week ago

Hanoi, Hanoi, Vietnam OPENASIA Full time

NƠI LÀM VIỆC:

  • Hà Nội (Quận Hai Bà Trưng)

CẤP BẬC:

  • Trưởng Phòng

HÌNH THỨC:

  • Nhân viên chính thức

KINH NGHIỆM:

Năm

MỨC LƯƠNG:

  • Lương thỏa thuận

NGÀNH NGHỀ:

  • Bán lẻ / Bán sỉ, Dịch vụ khách hàng, Dệt may / Da giày / Thời trang, Khác, Quảng cáo / Đối ngoại / Truyền Thông

PHÒNG BAN:

  • TAM SƠN

HẠN CHÓT NHẬN HỒ SƠ:

  • 30/04/2024
PHÚC LỢI

  • Máy tính xách tay
  • Bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Thưởng
  • Chăm sóc sức khỏe
  • Tăng lương
  • Chế độ nghỉ phép
MÔ TẢ CÔNG VIỆC


The Deputy CRM Manager is responsible for planning and executing CRM's activities in order to ensure a positive relationship between the company and its customers/partners.

He/she should create new opportunities for business development through CRM's activities within the Loyalty & Partnership function.

1.

Prestige Client Management:

  • Work on personalized CRM strategies tailored to specific customer segments such as Elite Treatment program, Special occasions gifting, Birthday gifting for VIC and other campaigns for VIC.
  • Analyze customer data to create segments based on behavior, demographics, preferences, persona... and propose changes to improve the effectiveness of retention and upselling programs; increase customer satisfaction and loyalty.
  • Ensure seamless collaboration with RT and MKT to execute VIC client events.
  • Work closely with Marketing team to develop client communication schemes fulfill and amplify CRM objectives.
  • Supervise implementation of Brand's CRM guideline.
  • Manage CRM budget and KPIs.

2. Partner Management**:

  • Identify, establish and nurture strategic partnerships with external businesses to acquire new potential customers through joint events and exclusive promotions.
  • Collaborate with RT and MKT team to implement effective strategies that capitalize on partnership opportunities to drive revenue.
  • Work with internal teams to ensure seamless integration of partnership benefits.
  • Track and manage partnership commitments, ensuring both parties derive maximum value.
  • Monitor and report on KPIs related to sales generated through partnerships.
YÊU CẦU CÔNG VIỆC

1. Core Competencies

  • Customer connectedness and Customer centric mindset
  • Efficient problemsolving and Decisionmaking
  • Clear and effective communication
  • Emotional intelligence
  • High degree of organization and delegation
  • Integrity, Logical thinking, Objectivity
  • Time management, Priority management, Project management
  • Leadership
  • Training

2.

Skills:

  • Graduated from economics, business administration, marketing or related fields
  • 4 years of proven working experience in customer segmentation, marketing, retail operations, private banking, guest relations or partnership management
  • Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
  • Proficient in Microsoft Office 36
  • Good synthesis, analysis and reporting
  • Hands on experience with CRM software/system
  • Event planning & execution is an advantage

  • Deputy Manager, Alumni Relations

    2 weeks ago

    Hanoi, Hanoi, Vietnam RMIT University Full time

    Overview: RMIT University Commitment RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a...

  • Deputy Sales Manager

    2 weeks ago

    Hanoi, Hanoi, Vietnam HRchannels Group - Headhunter Vietnam Full time

    HRchannels Group - Headhunter VietnamHà Nội View om MapPost Date: 06/07/2023Applications 1Views 30Job Detail: Offerd Salary (USD) Login to view salary Career Level Manager Experience 35 Years Gender Male/Female Sector Hanoi, Bac Ninh, Hung Yen Industry Food/Food Service, Business Development / Sales,Our client is a foreigninvested company, now looking for...

  • Deputy Sales Manager

    2 weeks ago

    Hanoi, Hanoi, Vietnam HRchannels Group - Headhunter Vietnam Full time

    HRchannels Group - Headhunter VietnamMD Complex Building, 68 Nguyen Co Thach, Nam Tu Liem, Hanoi View om MapPost Date: 27/03/2024Applications 1Views 31Job Detail: Offerd Salary (USD) Login to view salary Career Level Non Manager Experience 35 Years Gender Male/Female Sector Hanoi, Bac Ninh, Hung Yen Industry Sales (Other), Sales LogisticOur client is a...

  • HR Deputy Manager

    2 weeks ago

    Hanoi, Hanoi, Vietnam HRchannels Group - Headhunter Vietnam Full time

    HRchannels Group - Headhunter VietnamHà Nội View om MapPost Date: 16/01/2023Applications 0Views 9Job Detail: Offerd Salary (USD) Login to view salary Career Level Team leader/ Supervisor Experience 57 Years Gender Male/Female Sector Hanoi, Thai Nguyen, Vinh Phuc Industry Food/Food Service, Human Resources, ProductionOur client is a foreign invested...

  • Deputy Sales Manager HORECA

    2 weeks ago

    Hanoi, Hanoi, Vietnam indoguna vina food service Full time

    Deputy Sales Manager is responsible for delivering sales objectives, coaching and leading the team members. Deputy Sales Manager plays a key role in commercial and sales decisions and actions.Responsibilities:Salary package and incentives are very competitiveOther tasks as assigned by Hanoi Branch ManagerPlan the forecast and sales focusOwn, manage and...

  • Deputy Sales Manager

    2 weeks ago

    Hanoi, Hanoi, Vietnam Daikin Việt Nam Full time

    Deputy Sales Manager (Kênh MT):Nơi Làm Việc Hà NộiCấp Bậc Quản lýHình Thức Nhân viên chính thứcBằng Cấp- Đại họcKinh Nghiệm 5 NămMức Lương Cạnh TranhNgành nghề Bán hàng / Kinh doanh, Điện / Điện tử / Điện lạnhHạn Chót Nhận Hồ Sơ 30/04/2023Phúc Lợi: Máy tính xách tay Bảo hiểm Du...

  • Deputy Manager

    1 week ago

    Hanoi, Hanoi, Vietnam Aon Corporation Full time

    Posting Description:Deputy Manager - ClaimAon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look...

  • Sales & Marketing Deputy Manager (Non-life

    2 weeks ago

    Hanoi, Hanoi, Vietnam HRchannels Group - Headhunter Vietnam Full time

    HRchannels Group - Headhunter VietnamHà Nội View om MapPost Date: 30/03/2023Applications 0Views 8Job Detail: Offerd Salary (USD) Login to view salary Career Level Manager Experience 57 Years Gender Male Sector Hanoi, Bac Ninh, Hung Yen Industry InsuranceOur client is a foreigninvested company, now looking for a Sales & Marketing Deputy Manager (Nonlife...

  • Deputy Manager

    2 weeks ago

    Hanoi, Hanoi, Vietnam Aon Corporation Full time

    Posting Description:Deputy ManagerAon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look...

  • Deputy Chief of Party

    2 weeks ago

    Hanoi, Hanoi, Vietnam LINC Full time

    Location:Hanoi, VietnamStatus: Full TimeAbout LINCPosition DescriptionLINC is seeking a Deputy Chief of Party/ for the USAID-funded Enhancing Local Development (ELD) activity in Vietnam. This Activity is designed to support the capacity of and engagement between sub-national government, local organizations, and other local stakeholders, leading to more...

  • Deputy Chief of Party I

    2 weeks ago

    Hanoi, Hanoi, Vietnam CRS Full time

    CRS Vietnam is opening for the position of Deputy Chief of Party I - Disability Inclusion Activity with details requirements at Deputy Chief of Party I - Disability Inclusion Activity, VietnamPosition location: Viet NamBasic Qualification: Master's degree in International Development, International Relations or a relevant technical area, such as...

  • Production Deputy Director

    1 week ago

    Hanoi, Hanoi, Vietnam HRchannels Group - Headhunter Vietnam Full time

    HRchannels Group - Headhunter VietnamHà Nội View om MapPost Date: 02/03/2023Applications 0Views 24Job Detail: Offerd Salary (USD) Login to view salary Career Level CEO Experience 35 Years Gender Male/Female Sector Hanoi, Bac Giang, Bac Ninh Industry Executive Management, AutomativeOur client is a foreigninvested company, now looking for a Production...

  • Personal Assistant to Deputy Vice Chancellor

    1 week ago

    Hanoi, Hanoi, Vietnam British University Vietnam Full time

    Job Description:BRITISH UNIVERSITY VIETNAM (BUV)British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and Staffordshire University. BUV is rated a 5 Star university of excellence by the world-recognised QS accreditor and is also recognised with a...

  • Deputy Chief of Party

    2 weeks ago

    Hanoi, Hanoi, Vietnam FHI 360 Full time

    TITLE: Deputy Chief of Party (DCOP)REPORT TO: Chief of Party (COP)LOCATION: Hanoi, VietnamFHI 360 is an international non-governmental organization operating in Vietnam to promote the health and well-being of the Vietnamese people, particularly vulnerable and marginalized populations. We work with the Vietnam Ministry of Health and other national bodies, as...

  • Branch Deputy Director

    2 weeks ago

    Hanoi, Hanoi, Vietnam HRchannels Group - Headhunter Vietnam Full time

    HRchannels Group - Headhunter VietnamHà Nội View om MapPost Date: 10/02/2023Applications 0Views 14Job Detail: Offerd Salary (USD) Login to view salary Career Level Director Experience 35 Years Gender Male/Female Sector Da Nang, Quang Nam, Thua Thien Hue Industry Warehouse, Executive Management, Logistics/FreightOur client is a foreigninvested logistics...

  • Deputy Chief of Party

    1 week ago

    Hanoi, Hanoi, Vietnam The Cadmus Group, Inc. Full time

    Overview:_ Who We Are_At Nathan, a Cadmus Company, we recognize that solving the world's challenges cannot be accomplished alone or with cookie-cutter solutions. That is why we look for team players and problem-solvers who are driven to use their unique perspectives and intellectual curiosity to help deliver transformative results. On the Cadmus team, you...

  • Deputy General Business Director

    2 weeks ago

    Hanoi, Hanoi, Vietnam HRchannels Group - Headhunter Vietnam Full time

    HRchannels Group - Headhunter VietnamHà Nội View om MapPost Date: 02/03/2023Applications 0Views 22Job Detail: Offerd Salary (USD) Login to view salary Career Level CEO Experience 35 Years Gender Male/Female Sector Hanoi, Bac Giang, Bac Ninh Industry Executive Management, Automative, Sales (Other)Our client is a foreigninvested company, now looking for a...

  • Legal Deputy Director

    2 weeks ago

    Hanoi, Hanoi, Vietnam Adecco Full time

    Job summary:A large company in real estate industry is looking for a Legal Deputy Director, working in HanoiResponsibilities:As the Deputy General Director of Legal, you will be responsible for the following:Consult, appraise and advise on strategic and important legal issues of the Company, legal appraisal of documents issued by the General Meeting of...

  • Electrical Service Engineer/deputy Manager

    2 weeks ago

    Hanoi, Hanoi, Vietnam NavigosSearch Full time

    What We Can Offer: BonusNavigos Search is supporting a large FDI company to look for a member for Service department. We are open to level Senior Engineer and Deputy Manager.Scope of work: Prepare service plan and followup related to aftersales projects at Vietnamese and foreign construction sites. Handle and get down activities as customer's requirement...

  • Hn - Senior CRM Executive (Loyalty)

    1 week ago

    Hanoi, Hanoi, Vietnam OPENASIA GROUP Full time

    JOB BENEFIT Laptop Insurance Travel opportunities Health checkup Training & Development Salary review Customer database management: Utilize and manage various systems regarding customer database to ensure high quality data as basis for all CRM activities. Manage the loyalty programs through delivering suitable treatment (events, gifts, coupons, etc.) to each...