Client Executive

2 weeks ago


Hanoi, Hanoi, Vietnam WTW Full time

The Role

  • Perform standardised, highvolume operational activities to support both client & marketfacing specialists across the end to end placement lifecycle for new business and renewals
  • Provide internal coordination of activity required for managing client interactions and queries
  • Provide operational support including but not limited to answer clients' enquiries through direct line during office hours; support clients' enquiries related to claim process; manage insured data; follow up client's payment; collect and screen claim data; prepare data and documents prior to client's meeting; and closely coordinate with the designated Account Managers to prepare documents as per client's request
  • Follow strictly standard compliance, along with any local procedures and policies
  • Work closely with Deputy Head & Account Managers to resolve issues and identify opportunities for increasing the value of the service to the clients
  • Other tasks assigned by the Company

The Requirements

  • University degree
  • Computer Literate, MS-Word, Excel, Power Point
  • At least 02 years experience at B2B BD/Sales admin position for MNC, preferably insurance/service industry
  • High integrity, Initiative and critical sense ownership
  • Proactive, Strong customer management skills
  • Clientoriented, innovative and critical sense
  • Good presentation and negotiation skills
  • Be able to work under high pressure
  • Longterm commitment
  • Fluent in English & Vietnamese
**Equal Opportunity Employer

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