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Product Support- Jobadder
2 weeks ago
At the
Positive Thinking Company, we are looking for your talent to strengthen and grow our community of software product engineering experts.
Join a company that values you, building and growing its presence and giving you the opportunity to express your talents, your passion and communicate your ideas.
So, would you like to joinJobAdder in partnership with
Positive Thinking Company and become one of us in Ho Chi Minh City?
Here's all the information you need
What you will do:
Our Support team here at JobAdder reflects the human side of our product. Every query is different from the next.
Whilst you will endeavour to resolve most enquiries in the first touch, it's your responsibility to ensure that each issue is seen through to a satisfactory outcome.
- Receiving and responding to customer product enquiries and issues via tickets and live chat
- Taking tickets for a variety of reasons including answering frequently asked questions, troubleshooting and technical issues or bugs.
- Escalating technical issues and working with technical product support to resolve the issue.
- You are supporting the user to use our software products more effectively and will be able to utilise Zendesk to help in your endeavours.
What you should have:
- Previous experience in a customer support or service role.
- You are the kind of Support Professional who can think on your feet and will not give up until there is a solution and the client is happy.
- You will enjoy
live
chatting with lots of different clients and thrive on solving problems for them. - You will be an efficient multitasker with demonstrated time management and prioritisation skills.
- Strong
English communication skills (both verbal & written), especially in the global software development environment.
Positive Thinking Company: Positive Thinking Company is a global independent tech consultancy group with a team of more than 3,000 talented tech specialists in over 35 cities across Europe, the USA, Asia, Australia, and Africa. We are Great Place to Work-Certified
with 90% of our team members in Vietnam agreeing that we are a great place to work
We specialize in Web & Mobile, Enterprise, and Ecommerce solutions built on product-centric practices to accelerate speed-to-market and growth as well as bootstrapping custom software and product development centres in Vietnam with our unique Build-Operate-Transfer (BOT) model.
About JobAdder:
JobAdder, an innovative B2B cloud-based SaaS platform, is partnering with Positive Thinking Company to grow its software development centre in Vietnam.
JobAdder is all about adding joy to the job of recruitment.
With the mission to make recruitment more efficient and joyful for everyone involved, JobAdder is trusted by thousands of leading businesses across the globe.
Backed by the Australian employment marketplace SEEK, JobAdder operates globally, with headquarters in Sydney, Australia, and staff on the ground in the UK, US, Canada, New Zealand and Vietnam.
In 2007, JobAdder was launched commercially and has since grown to become a leading recruitment solution and a key contributor to HR tech innovation.
About BOT Model**:
Our BOT model provides a long-term solution for successfully delivering your product roadmap without outsourcing your software development.
In just a few weeks, we can set up dedicated software development teams in Vietnam which will be steadily integrated in your organization and can eventually be fully transferred.
For more information about our BOT model-
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