Food & Beverage Manager - Local Vietnamese

1 week ago


Hanoi, Hanoi, Vietnam Hyatt Regency West Hanoi Full time
Summary

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Purpose:


To manage the overall F&B service operations of the hotel and deliver the Hyatt Regency Brand promise through excellent F&B product and service, while maximizing sales and revenue through customer satisfaction and employee engagement.

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Main responsibility:


You will manage a highly localized team of F&B professionals, and partner with the hotel's Executive Chef and Events team to design exceptional menus, F&B promotions and delightful events to increase our customer base and retain our most loyal customers.


  • Manage all F&B and daytoday operations within budgeted guidelines and to the highest standards.
  • Preserve excellent levels of internal and external customer service.
  • Collaborate with Culinary Department to design exceptional menus, purchase goods and continuously make necessary improvements.
  • Cooperating with Marcom Team to proceed F&B monthly or annually promotion campaigns.
  • Identify customers' needs and respond proactively to all of their concerns.
  • Lead F&B team by attracting, recruiting, training and appraising talented personnel.
  • Establish targets, KPI's, schedules, policies and procedures.
  • Provide a mutual communication and nurture an ownership environment with emphasis in motivation and teamwork.
  • Comply with all health and safety regulations.
  • Report on management regarding sales results and productivity.
  • Oversees and assists in the recruitment and selection of all F&B employees.
  • Maximizes the effectiveness of F&B employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
  • Conducts regular "Checkin" conversations and Performance Development Discussions with F&B employees and to support them in their professional development goals.

Qualifications:

  • University graduate with a degree in Food service, Hospitality or Management.
  • Progressive career in food and beverage in a 5star hotel with at least 3year experience as Food and Beverage Manager. International experience essential.
  • Updated with the latest F&B trends, technologies and best practices and ability to tie this into guest needs and wants.
  • Strong leadership skills to coach and manage a highly localized team.
  • Highly organized with excellent negotiation skills.


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