IT Service Manager

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam NavigosSearch Full time

What We Can Offer:

  • To manage the infrastructure, technical support, and telecommunications for VN.
  • Directing the establishment of a continually improving Computer network and associated services.
  • Rationalizing the deployment of servers to provide high service levels at an appropriate cost.
  • Planning and overseeing all hardware, software, and service purchases in line with the area and country IS budget.
  • Planning the provision for security, availability, resilience, and performance
  • Providing advice and recommendations on the selection of networkrelated hardware and software
Identifying and evaluating network services, network hardware, and software tools available in VN

  • Documentation of all networks.
  • To manage the Helpdesk to resolve issues in a timely manner.
  • External customers: Contract negotiation, problem escalation, etc.
  • Proactive member of the VN IT Management team.
  • To contribute to IS budgets in a timely manner in accordance with the company planning cycle and regional schedules.
  • To set performance targets and goals for Technical Services in alignment with national plans and budgets.
  • To rationalize the deployment of servers, desktop, and laptop units in order to provide high service levels at an appropriate cost.
  • To ensure that Service Level Agreements for all services provided by the Technical Services Team to the business are prepared and in place.
  • To ensure all personal computer software is licensed.
  • To escalate problems within the department, as necessary.
  • To develop IKOs/KPIs with team members and monitor individual performance.
  • To develop a highperformance service culture.
  • To recruit quality staff to ensure resourcing levels are met.
  • To manage the allocation of appropriate resources and staff commitment to achieving Global, Regional, and Country objectives and targets.
  • To identify training needs and opportunities to develop a highly skilled Technical Services team.

Job Requirements:

  • Bachelor Degree in Information Technology
  • Good communication in English & Vietnamese
  • Experienced in logistics industry
  • Minimum 8 years of relevant experience with at least 4 years at the management level
  • Exhibits an exceptional degree of ingenuity, creativity, resourcefulness, and empathy
  • Cooperative, service mindset, good leadership skill
  • Welldeveloped relationship skills and ability to network with multiple levels of an organization and other business units.

Job Locations:

  • Ho Chi Minh

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