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Senior Customer Experience Executive
2 weeks ago
- Hồ Chí Minh
**CẤP BẬC**:
- Nhân viên
**HÌNH THỨC**:
- Nhân viên chính thức
**BẰNG CẤP**:
- Đại học
**KINH NGHIỆM**:
- 5 Năm
**MỨC LƯƠNG**:
- Lương thỏa thuận
**NGÀNH NGHỀ**:
- Bán hàng / Kinh doanh, Bán lẻ / Bán sỉ, Dịch vụ khách hàng, Tổ chức sự kiện, Tiếp thị
**HẠN CHÓT NHẬN HỒ SƠ**:
- 26/06/2024
**PHÚC LỢI**:
- Máy tính xách tay
- Bảo hiểm
- Du Lịch
- Phụ cấp
- Xe đưa đón
- Đồng phục
- Thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Phụ cấp thâm niên
**MÔ TẢ CÔNG VIỆC**:
**1. Mission**:
Monitor and supervise the implementation of the Customer Experience Program to ensure its goals and create the highest level of customer satisfaction and customer loyalty.
**2. Responsibilities**:
- Implement projects to enhance customer experience. Prepare progress reports and project performance reports.
- Develop a plan for activities/events/decorations during special occasions throughout the year, following the seasons/festivals, to increase engagement and provide a consistent customer experience.
- Design and execute customer satisfaction and loyalty initiatives to elevate customer engagement and foster brand allegiance.
- Participate in building customer experience assessment tools/systems, propose suggestions, and implement improvement actions to improve customer satisfaction and retention rates.
- Participate in customer journey mapping and identify gaps/opportunities opportunities to proactively enhance the customer experience.
- Establish good touchpoints across the entire customer relationship journey, identify customer segmentation and develop suitable strategies, provide inputs for keeping fine-tuning the customer's experience.
- Coordinate with all internal stakeholders to carry out necessary work to ensure consistency and transparency in customer experience development projects.
- Coordinate assessments with individuals and organizations to equip retail teams knowledge and skills to provide the best customer experience.
- Perform other tasks assigned by superiors.
**YÊU CẦU CÔNG VIỆC**:
a. Education:
- Degree and major: Bachelor's Degree or higher qualification in a relevant discipline/ business administration
- Foreign language proficiency: English communication
- Other experiences required by the industry: retail, customer service, events, customer experience, training, human resource assessment.
b. Experiences:
- Minimum 4 years CX or relevant experience
- Work experience related to current job: customer experience development, customer care system management, customer crisis handling, customer demand forecasting, business resource capacity assessment/ enhancement.
- Having worked in large-scale retail companies is an advantage
c. Skills:
- Job skills: training, analytical skills.
- Soft skills: implementation, evaluation, partner management, creativity, results-oriented skills.
- Management skills
**PHÚC LỢI & MÔI TRƯỜNG LÀM VIỆC**:
- Thưởng tháng lương 13, Thưởng thành tích: tháng lương 14,15 và thưởng khác theo kết quả kinh doanh công ty.
- Thưởng Kinh doanh theo tháng/quý/năm.
- Thưởng dịp Lễ, Tết, thưởng đột xuất cho thành tích xuất sắc trong tháng.
- Tăng lương theo năng lực và hiệu quả công việc.
- Chi phí Tiền ăn, xăng, điện thoại, và các hỗ trợ chi phí khác theo vị trí và tính chất công việc.
- Chi phí Công tác phí theo cấp bậc.
- Phụ cấp đồng phục cho Nhân viên hằng năm.
- Bảo hiểm Xã hội, Bảo hiểm tai nạn 24/24, Bảo Hiểm Sức Khỏe Cá Nhân.
- Khám sức khỏe định kì hằng năm.
- Chế độ nghỉ phép cho nhân viên từ 12 ngày/năm.
- Chương trình đào tạo và phát triển sự nghiệp.
- Môi trường làm việc chuyên nghiệp, năng động, cơ hội thăng tiến, phát triển nghề nghiệp.
- Các họat động tập thể: Teambuilding, Ngày hội văn hóa, Văn nghệ, CLB thể dục thể thao
- Các hoạt động công đoàn: Quà tặng nhân dịp 8/3, 20/10, Quốc tế Thiếu Nhi 1/6, Tết Trung thu
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