Hcm - Customer Experience Executive

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty Cổ Phần Maison Retail Management International Full time

Công Ty Cổ Phần Maison Retail Management International:

  • Trên 300 người

HCM - Customer Experience Executive:

  • Hạn nộp hồ sơ: 31/01/2023
  • Lượt xem: 4 Đăng ngày: 18/01/2023***Yêu cầu kinh nghiệm

2 năm
Mức lương

triệu
Cấp bậc

**Chuyên viên
- nhân viên**Hình thức làm việc

Toàn thời gian cố định

Thông tin:

  • Nghề nghiệp:

Chăm sóc khách hàng

  • Thời gian thử việc:

2 tháng

  • Khu vực tuyển:

TP.HCM

  • Số lượng tuyển:

1

  • Yêu cầu độ tuổi:

tuổi

  • Yêu cầu bằng cấp:

Cao đẳng

  • Hạn nộp hồ sơ:

31/01/2023

Mô tả công việc:

Objective

  • As the Customer Experience Executive, you will work alongside the CX manager conducting cross team projects that will impact the most positively the experience of Maison RMI customers at each step of their journey in a durable way. The CX will bring together task teams and deliver on prioritized initiatives that will ADD most value in a customer's lifetime

Responsibilities

  • Improve the NPS & CSAT scores, both offline and online as well as improve customers' feedback
  • Coordinate with Customer Service and other stakeholders to analyze customer pain points, find the root cause, and decrease the number of customer complaints
  • Implement project to build a customercentric culture, optimize the process and get employee engagement to get consistent experience at every single customer touchpoint
  • Analyze customer needs, benchmark with leading actors, and develop new unique experiences on Omnichannel
  • Build and standardize CX training materials for all mass & luxury brands
  • Model and implement programs that will improve organic acquisition and retention while fitting in the customers' journey (loyalty, referral)

Yêu cầu công việc:

  • Bachelor's degree in business / economics / finance / marketing
  • Minimum 2 years of solid B2C and/or strategy background is preferred
  • Deep understanding of operations and customer experience at stores
  • Excellent project management skills, including demonstrated ability to think endtoend, manage longterm projects and manage multiple projects simultaneously
  • Strong negotiation skills/ability to convince and influence teams
  • Resultoriented, strong commitment to deliver expected outputs
  • Ability to learn and highly adaptive

Quyền lợi:

  • Social and health insurance
  • Monthly comission
  • Annual leave
  • Luch and parking allowances
  • Training and skills improvement
  • KPI Bonus
  • 13th month's bonus


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